Complaint #10
ZevCasino
Giving me the runaround with processing €13,500 cashout
5 years ago
After taking a review tour on ask gamblers. I found Zevcasino to be a highly rated casino.
When I took a tour of the casino, i discovered that they had a large selection of games and i liked the layout of the casino. I decided to create a user and quickly verified my user.
I made a deposit of 500euro (NO BONUS) and had good luck and quickly won 13500euro in the Warrior graveyard slot after an up and down history. I then asked for my first withdrawal 5 days ago. When I contacted support, I was surprised that the payment did not go through. They had shown problems transferring to my bank card, i took contact with my bank and got told that every operation was normal. I was then told to try to deposit 10 euros from my skrill account to try a new withdrawal. I have now been waiting for several days with no response. Finally had to contact support who is always nice. Then I was informed that their payment solution has problems indefinitely. It is understandable that Zevcasino may have payment problems, but why dont they notify me by a email. I am still waiting for an answer from the manager who will answer me but it has not happened. There have been several cases and explanations that cause the entire payout to be postponed and this is at the expense of me as a player. I hope Zevcasino puts efficiency in the whole process and treats my withdrawal according to how they advertise. At this rate i have no clue when the withdrawal will be processed.
When I took a tour of the casino, i discovered that they had a large selection of games and i liked the layout of the casino. I decided to create a user and quickly verified my user.
I made a deposit of 500euro (NO BONUS) and had good luck and quickly won 13500euro in the Warrior graveyard slot after an up and down history. I then asked for my first withdrawal 5 days ago. When I contacted support, I was surprised that the payment did not go through. They had shown problems transferring to my bank card, i took contact with my bank and got told that every operation was normal. I was then told to try to deposit 10 euros from my skrill account to try a new withdrawal. I have now been waiting for several days with no response. Finally had to contact support who is always nice. Then I was informed that their payment solution has problems indefinitely. It is understandable that Zevcasino may have payment problems, but why dont they notify me by a email. I am still waiting for an answer from the manager who will answer me but it has not happened. There have been several cases and explanations that cause the entire payout to be postponed and this is at the expense of me as a player. I hope Zevcasino puts efficiency in the whole process and treats my withdrawal according to how they advertise. At this rate i have no clue when the withdrawal will be processed.
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