Inactive user
I tried to resolved the issue with the casino, but got zero response (most have send more than a dozen emails and chat sessions) and issue is now outstanding for more than 2 months.
I have asked to close my account for more than 9 times in a period of a couple of months through email and chat and kept on gambling which is something I wanted to avoid.
The 9th or 10th time was the most disturbing as I asked by chat to close my account permanently as I have a problem with gambling. The so called VIP asst manager didnt close my account, but instead offered me bonus money (50 euro) !!! and on top offered me cashback for any future deposit!? Seriously!?
Attached copies of the chat and email, i have asked to share the transcript with me so i can share the complete sessions but they didnt do it.
Again I tried to get a response by email from the account and get this resolved and have my money refunded which I lost after the first time I asked to close it, but no reaction and via chat they keep on telling me different excuses and telling me they will come back to me...
So bottom line the casino doesnt take people with gambling issues seriously and also don't listen to the players who want to lock the account and let them play.
I would like to see the money refunded which i lost after the first request which is a few hundred euros...as closure requests need to be taken seriously.
Thanks for supporting getting this issue resolved.
