Complaint #6 Youwin Casino

Refuses to pay

By Tarik V.

6 years ago

Dear Sir or Madam,
I registered in casino ( https://www.hepsibahis17.com/?wrapper=true ) in november 2019. I deposited and played several times.
In the end, my account stood at TL 21,861.50 with winning.
I gave 5000 TL withdrawal order. My account was then immediately blocked. After contacting customer service, they only paid me my deposits of 6,530. You have withheld 15,331.50 without justification
best regards
Rikbet

Disputed Casino Youwin Casino

Reason Declined payment

Amount TL15331.5

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

6 years ago

Dear all,

AskGamblers

• Support Team

6 years ago

Dear Youwin Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with all the relevant facts which could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any.

As per the AGCCS /AskGamblers Casino Complaint Service/ Terms, we consider all the information presented during the course of our complaint process totally confidential and not shared with third parties. Please send required information directly to support@askgamblers.com.

Thank you in advance.

rikbet

• Hamburg

6 years ago

thank you for the fast reaction.
1. I only have one account (betvar). what is the name of the other?

2. I didn't get a bonus.
tell me which and how much.

if I did all of that, why I spent so much money (6539 - 1000 euros).

Youwin Casino Complaint Stats

Resolved 1 / 3

Avg. Amount $1,303

Avg. Complaint Duration 3 days

Avg. Response Time 3 days

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