Yoju Casino - No withdrawal possible due to technical issue

Dear valued customer,

Thank you for bringing our attention to this matter.

To begin with, we would like to apologise for the caused inconveniences with the delayed withdrawal. From our side we are doing everything to pay the winnings in the nearest possible time. However, right now we are waiting for the resolution from the providers side. As soon as we have any updates on this matter, we will get back to you.

Once again receive our sincere apology for this issue.

Should you have any other questions, do not hesitate to contact our support team.

Best regards,
Yoju.casino administration

Thank you for your swift response.

As mentioned already several times to you via mail and chat, the situation is not acceptable at all. It is now more than 1 1/2 weeks that you cannot make any withdrawals to my account. Always the same excuses that you're working on it. I have never got any feedback on how long it will take, where the problem is and what alternative you could offer me (And there is always a workaround to solve that issue).

So please let me know where is the problem :

- Is there a problem in your casino with my account ? I'm happy to open a new one and you could transfer the money to another account
- Is it a problem with the payment provider ? If yes, I'm wondering what could take almost 2 weeks to fix it. Imagine Amazon could not sell anything because of a problem with payment provider. That is your business (Ironically, all casinos have no problem when you make a deposit)
- Is it a problem with a specific payment method ? I'm happy to use another one if it solves the problem

And how long will it take ? I cannot imagine that a payment provider tells you "We'll see, we don't know. Maybe a day, a week, a month or a year". If I hire someone to fix a problem, the first thing I'm asking how long will it take.

So please start working on an alternative way to withdraw the money. It is absolutely not acceptable for a casino not being able to transfer money for 2 weeks.

Dear valued customer,

Thank you for your reply!

Our Support team has sent you an email, please check it and contact us as soon as possible. We hope this case will be solved in the nearest time.

Looking forward to hearing from you soon!

Kind regards,
Yoju.casino team

Hello,

I received your email from yesterday. You have asked for all my bank details (Name, address, IBAN, Swift,...) to make the payment manually on our side.

All information has been provided to you yesterday at 6:12pm.

And now 24 hours later I got a message that the Swift code is not correct ?!?!? I have sent you now a link to the website of my bank, stating the same Swift code that I have sent you yesterday. There is no other Swift code and it is definitely not wrong.

Dear valued customer,

Thank you for your reply.

We will ask our Finance team to check the provided information one more time.

Sorry for the waiting.

Kind regards,
Yoju.casino team

According to feedback from support team from today, no payment has been made.

Hello,

You can close the complaint. I have received the money in my bank account.

Thank you all for Our support.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.