Complaint #18 Yoju Casino

Account disabled after 11k win

By hurenbog69

3 years ago

Dear AskGamblers!

I heard from friend, that this is a good casino! So I started to deposit 250€+250€ Welcome Bonus. After playing The Rave, Legacy of Egypt and Big Bass Splash I could win a sum of 10911.50€. Verification was very easy and fast.

I tried to withdraw everything in 3.000€ steps as their weekly withdraw limit says. Then I got everything as not approved expect one 3000€ withdrawal that is still pending. No Problem i thought I‘ll do the rest manually.

Today I wanted to play again, but my account is disabled and I still didn‘t receive a withdrawal.

I hope it‘s not a scam. Please AskGamblers, help me.

Disputed Casino Yoju Casino

Reason Account closure

Amount €10911.5

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Yoju Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

3 years ago

Dear All,

Please note that he AskGamblers Complaint Team is in contact with the Yoju Casino team and the case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Yoju Casino

• Representative

3 years ago

Dear AskGamblers Team,

We have forwarded all the proofs via email. Thank you for your corporation and waiting for your reply.

Thanks in advance.

AskGamblers

• Support Team

3 years ago

Dear Yoju Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations for duplicate IP activity as well as for bonus abuse. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.