Yoju Casino - Account disabled after 11k win

Hi, Leon.
After the Security Department check procedure winnings were taken off due to duplicate IP activity with the following bonus abuse. A duplicate account does not necessarily have to be the account with the same personal details.
Player's winnings were confiscated due to the violation of the bonus terms, namely:
1.3 All offers are limited to one person. As your household address, email address, telephone number, same payment account number (e.g., debit or credit card, Neteller, etc), IP, and shared computer, i.e., public library or workplace.
The player in question got IP crossings with another user who already received and played the same deposit bonus. Therefore their winnings were confiscated and deposit returned.

I already told you that my provider confirmed that I‘ve a dynamic IP adress, so that other user can also have this ip adress!
So that point is not fair and you know that. You just don‘t want to pay my winnings.
I also told you that you are not the legal owner of the money now! I won this amount by my luck in real money first. I didn‘t want to receive the welcome offer. It has automatically been added. You also didn‘t send me proofs about the ip which is duplicated.

Dear, Leon.

The situation, that occurred was checked by Security Department twice. You provided us with information, that it was your neighbor, who has an account with us as well. You also provided us with the documents of your neighbor. Using one IP address was made registration, and made just one deposit on each account for activating the bonus. Bonus automatical, but it can be canceled via chat or in the player's Profile. The bonus wasn't canceled. At this point after the Security Department checking winnings were taken off due to duplicate IP activity with the following bonus abuse. Also, the deposit was refunded.

Kind regards,
Yoju.casino team

I told you that this could be the reason why my dynamic ip was identical with my neighbour. But it‘s not sure. Show me the proofs and my internet provider will confirm that it‘s possible that someone else in the near gets the same ip adress!

If you are sure that my neighbour used the same ip, why you didn‘t refund him? Then he also could not get his winning paid!

Dear Yoju Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations for duplicate IP activity as well as for bonus abuse. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

We have forwarded all the proofs via email. Thank you for your corporation and waiting for your reply.

Thanks in advance.

Dear All,

Please note that he AskGamblers Complaint Team is in contact with the Yoju Casino team and the case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Yoju Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.