Complaint #1 Yoju Casino

Can not withdraw winnings

By per ole t.

5 years ago

Message on forum

Hi I played and won 20 000 nok (2 000 euro) at this casino. on thursday 19-11-2020
I was of course very happy and went to make my withdrawal using rapid transfer which is the same method i used for depositing. After clicking on rapid there came up 3 choices of e wallet, neosurf, coinsPaid and MiFinity. These 3 available methods are either not available in my country and/or currency so i cant withdraw. There is no skrill, neteller, bank transfer or visa for withdrawal
I have talked with chat at least 3 times concerning this but i dont get any concrete answers or help just the same response - we apologize for the inconvenience and are looking into it. They have rapid transfer i euro but because i played using nok i can not use that withdrawal method either.
They advertise on their casino site and here on ask gamblers rapid transfer for deposit and withdrawal.
I have asked them if they can send my money manually using bank transfer if i send in my bic/ swift but they have never answered me on this.
I hope you can help me ask gamblers.

Disputed Casino Yoju Casino

Reason Delayed payment

Amount kr20000

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

sosporty

• Norway • 15 reviews

5 years ago

My money has now been sent to skrill.

Thank you ask gamblers this case can now be closed.

Regards

sosporty

• Norway • 15 reviews

5 years ago

Hi Yoju casino,

Skrill is not blocked for me as i would not of been able to deposit via rapid or skrill.
Mifinity does not use my currency which i have already mentioned.
I have made a deposit using skrill and tried to withdraw my winnings. The first time it was rejected so i have tried again.
I spoke to live chat at your casino who was no help whatsoever, just copied what i wrote and gave an unhelpful answer.
I hope that you will make this high priority as i feel i have waited long enough.
Why when i have spoken on previous occasions has live chat not mentioned to me to try and deposit via skrill so that I could try to make my withdrawal via skrill?
My account is verified but I have sent in extra screenshots to verify my skrill account as I had to deposit via skrill today.

Yoju Casino

• Representative

5 years ago

Dear SOSPORTY,

We are sorry you are facing the problem with the withdrawal. We believe that all issues related to your case should be fixed as soon as possible. That's why we throw all our forces to find the best solution for your situation.

We can offer you several ways to cash out your winnings:

1. First, we've sent a PSP request to find the reason why Skrill's online bank transfer is blocked for you. We're currently waiting for an answer, but it may take some time to unlock this Payment Method.
2. Second, you can create a Minfinity account and use it for withdrawal.
3. Third and the fastest, you can make a minimum deposit using a direct Skrill transaction (with no Online Bank Transfer) or Ecopayz. As soon as funds reach your gaming account, you can create a withdrawal request using this new payment option.

Please, stay in touch! We are happy to support you at every step and provide you with all the required information.

YOJU team appreciates our time and patience! Thank you for helping us to improve the YOJU services and work out essential solutions for the players' convenience and safety!

Have a good day,
YOJU support Team

Yoju Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $5,863

Avg. Complaint Duration 5 days

Avg. Response Time 23 hours

Yoju Casino Complaints

See all complaints for this casino

Account disabled after 11k win

Dear AskGamblers!

I heard from friend, that this is a good casino! So I started to deposit 250€+250€ Welcome Bonus. After playing The Rave, Legacy of Egypt and Big Bass Splash I could win a sum of 10911.50€. Verification was very easy and fast.

I tried to withdraw everything in 3.000€ steps as their weekly withdraw limit says. Then I got everything as not approved expect one 3000€ withdrawal that is still pending. No Problem i thought I‘ll do the rest manually.

Today I wanted to play again, but my account is disabled and I still didn‘t receive a withdrawal.

I hope it‘s not a scam. Please AskGamblers, help me.

Resolved

€10,912

No withdrawal possible due to technical issue

Hello,

I have won 3.500 Euro at Yoju casino and made a first withdrawal on 17th August via "bank account". Unfortunately it was not possible to withdraw my money as there was and is a problem with their payment provider. The only information was that the casino is investigating the case. On Friday 20th I canceled my withdrawal via bank account and made a small deposit with Neteller in order to get my winning through Neteller withdrawal method - hoping that this will run smooth. Today I tried to get an update when my withdrawal via Neteller will be processed. Feedback was that there is also an issue with the payment provider ("It rarely happens to certain withdrawals, thus, such issues are investigated with the help our the provider.")

In reality this means the casino is not able to pay any winning since almost a week. Not sure if this is only valid for me or for all players. It's a bit odd, that deposits are working perfect, but the other way round it's not working since a week.

No information when the problem is fixed - I've attached two screenshots from an email conversation.

Please help to get my winnings. Thanks

Resolved

€3,500