Yoju Casino - Can not withdraw winnings

Dear @ SOSPORTY

Can you please provide us with an email associated with your YOJU account? We'll investigate the case and will do our best to help you.

All the best,
YOJU Team

Dear Yoju Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear @SOSPORTY and Askgamblers Team,

We appreciate your time and engagement in this issue that should never happen but unfortunately did.

Now we have all the information required to start a comprehensive investigation. We are doing our best to find a solution.

We’ll provide you with all the information as soon as we have the final results.

Have a great evening,
YOJU Team

Hi Yoju casino,

Thanks for your reply.

How long do you need to investigate this?
I hope you will find a solution quickly as I have spoken to chat several times and they have said my case is under investigation and that is almost a week ago.

Dear SOSPORTY,

We are sorry you are facing the problem with the withdrawal. We believe that all issues related to your case should be fixed as soon as possible. That's why we throw all our forces to find the best solution for your situation.

We can offer you several ways to cash out your winnings:

1. First, we've sent a PSP request to find the reason why Skrill's online bank transfer is blocked for you. We're currently waiting for an answer, but it may take some time to unlock this Payment Method.
2. Second, you can create a Minfinity account and use it for withdrawal.
3. Third and the fastest, you can make a minimum deposit using a direct Skrill transaction (with no Online Bank Transfer) or Ecopayz. As soon as funds reach your gaming account, you can create a withdrawal request using this new payment option.

Please, stay in touch! We are happy to support you at every step and provide you with all the required information.

YOJU team appreciates our time and patience! Thank you for helping us to improve the YOJU services and work out essential solutions for the players' convenience and safety!

Have a good day,
YOJU support Team

Hi Yoju casino,

Skrill is not blocked for me as i would not of been able to deposit via rapid or skrill.
Mifinity does not use my currency which i have already mentioned.
I have made a deposit using skrill and tried to withdraw my winnings. The first time it was rejected so i have tried again.
I spoke to live chat at your casino who was no help whatsoever, just copied what i wrote and gave an unhelpful answer.
I hope that you will make this high priority as i feel i have waited long enough.
Why when i have spoken on previous occasions has live chat not mentioned to me to try and deposit via skrill so that I could try to make my withdrawal via skrill?
My account is verified but I have sent in extra screenshots to verify my skrill account as I had to deposit via skrill today.

My money has now been sent to skrill.

Thank you ask gamblers this case can now be closed.

Regards

<full name removed>

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.