Complaint #11 Ybets Casino

Missing balance after withdrawal request

By Mypanda

1 year ago

Message on forum

Hello,

I recently made a withdrawal request, and on the day I made the max allow, I had a remaining balance. The balance remaining, I was told should return back to my balance, to which case has not happened.

I was certain that once my withdrawal completed, I would then receive the remaining funds back. I have not.

Since then I have tried to contact support numerous time for a status update and the same response. I don’t know the exact amount but I have an idea. $700 to 800 difference.

The casino agents has given me the same response with no time of when it would looked into. I am requesting the remaining balance of my funds from after I made a withdrawal.

Please thanks

Disputed Casino Ybets Casino

Reason Missing Funds

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the casino explanation, the AskGamblers Complaint Team have no other choice but to close the case as Resolved.

While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Mypanda

• 2 reviews

1 year ago

I understand what is being explained here, but I don’t understand when playing I had over $1000 and the daily limit was $1000 that is all I could request at that time . After requesting the withdrawal , I immediately noticed my balance that is remaining zero out . Which I was surprise and thought it had to be a mistake I went to chat immediately and ask the agent what happen to the remaining balance and he said it should be return to your account , I said it did not . I was told it would return to my account and that they will notify the finance team . We were on the same page . He understood me and I understood him. That is the only reason I kept following up regarding this matter. I makes no sense to allow my to withdraw the daily max and take away what remaining I had. How is that right and I am surprised of the response YBets has given.

AskGamblers

• Support Team

1 year ago

Dear @Mypanda,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ybets Casino

• Representative

1 year ago

Dear Mypanda and AskGamblers,

Thank you for bringing this matter to our attention.

Our platform operates with two types of balances: the real balance and the bonus balance. As per our Bonus Policy, specifically paragraph 2.11, when withdrawing real currency, the YBS balance is reset to zero with each withdrawal.
Additionally, a notification regarding the bonus deduction was clearly displayed on the withdrawal page to inform the user of this action.

When Mypanda requested the withdrawal, the platform automatically deducted the remaining bonus balance in accordance with this policy.

Please note that it is not possible to restore the deducted bonus balance.
We understand this may be disappointing, but we are committed to following our terms and conditions to ensure a consistent and fair experience for all users.

Best regards,
Ybets Casino

Ybets Casino Complaint Stats

Resolved 73 / 73

Avg. Amount $1,493

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

Ybets Casino Complaints

See all complaints for this casino

Delayed withdrawal over 72 hours with no clear update or finance response

I previously received two successful withdrawals from this casino (180 € and 120 €), both processed within approximately 24 hours without any issues.

My current withdrawal was requested on 16.04.2026 at 02:16. As of now, it has been pending for more than 72 hours with no progress or completion.

During this time, I have contacted the support team multiple times. I was repeatedly told to wait 24–72 hours, but after each period expired, I only received the same general responses without any concrete update or explanation.

I was also instructed to contact the finance department via email for more detailed information. However, I have not received any response from the finance department so far, despite following their instructions. The support also mentioned that the finance department operates continuously, which makes the lack of response even more unclear.

The withdrawal status has remained unchanged (“pending”) since the request was made, with no visible processing or update.

At this point, I have received no clear information regarding the reason for the delay, the current processing stage, or an estimated time for completion

Instead, I am only being repeatedly asked to wait without any concrete progress or explanation.

User ID: User136141031

I kindly request that AskGamblers review this case and assist in obtaining a clear status update and realistic timeframe for the withdrawal.

Rejected

Unacceptable Delays and Poor Communication During Withdrawal Process

I completed the KYC verification process on this casino platform, which took an unreasonable 8 working days. Once it was finally approved, my first withdrawal of 500 USD — which was simply my initial deposit — was processed and approved.

However, the additional withdrawals I requested on the same day and following days due to 500USD wd limit at once have not been processed, despite the platform clearly stating a maximum 72‑hour withdrawal timeframe. It has now exceeded that limit, and no explanation, update, or communication has been provided.

This level of delay, lack of transparency, and complete communication failure is unacceptable. It reflects extremely poor service and raises serious concerns about the platform’s reliability.

Resolved

$1,375

Casino refuses to verify account

On 12 December 2025 I received an email from the Ybets KYC Team requesting identity verification documents in order to process my withdrawal of 3,410 USD from my account balance. The email asked for a copy of my passport/ID (both sides) and a selfie holding my ID in front of the Ybets website. I provided exactly these documents by email on 8 January and clearly stated that all requested documents were attached.

After sending the documents, my account has remained unverified and I am still unable to withdraw my balance. On 12 January and again on 17 January I sent polite follow‑up emails asking Ybets to confirm that my documents had been received and to update me on the status of my verification. Ybets has not replied to any of these messages, and no further information has been provided about my verification or withdrawal.

I believe that I have fully complied with Ybets’ KYC requirements, yet my withdrawal of 3,410 USD is still blocked without any explanation or response from their support. I am asking AskGamblers to contact Ybets and help ensure that my account is promptly verified and that my full balance of 3,410 USD is paid out, or that I receive a clear, justified explanation if Ybets believes there is any valid reason not to process my withdrawal.

Resolved

$3,410

Blocked Withdrawal and Urgent Complaint

Hello AskGamblers Team,

I am filing a formal complaint against Ybets Casino due to the blockage of my withdrawal and their complete lack of response.

Withdrawal Amount: 120 USDT

Withdrawal Date: 21/02/2026

History and Evidence

Multiple emails were sent to their finance team ([email protected]), but I have received no reply.

Chats with Ybets support (screenshots attached) show:

Generic replies like “Your withdrawal is being processed”, “Please wait”, and “Your case is a priority”.

Chats were closed or blocked by the support team without any resolution despite my repeated requests for immediate processing.

I was unable to speak to a manager or obtain a concrete payout date.

No action has been taken on my withdrawal for over 27 hours, despite repeated promises from their support team.

My Request

Given the persistent delays, lack of communication, and the fact that I was blocked from the chat:

I request the immediate processing of my 120 USDT withdrawal.

If the withdrawal cannot be processed promptly, I request a full refund of all deposits on my account, as the situation is unacceptable.

I have attached all emails, chat transcripts, and screenshots as evidence of my attempts to resolve this issue directly with Ybets.

I kindly ask AskGamblers to intervene and ensure my funds are either paid or refunded without further delay.

Thank you very much for your assistance.

Sincerely,

Resolved

$120

Withdrawal request remains in process

I would like to ask ASKGAMBLERS for help with my delayed withdrawals.
I have three withdrawal requests that have been pending for almost a week. I requested $500 each on February 5th and 6th, for a total of $1,500.
All account verifications have been completed.
I contacted chat about this issue, but it has not been resolved. I also emailed support, but have yet to receive a reply.

Resolved

$1,500

Ybets ignoring

Dear AskGamblers Team,

I would like to file a complaint against Ybets Casino regarding an unresolved verification process and withheld winnings.

On December 17, 2025, I made a deposit at Ybets and subsequently won $5,000. Two days later, on December 19, Ybets requested a copy of my ID and a selfie holding my ID with their website visible in the background. I promptly complied with this request.

On December 26, I was informed that the selfie I had provided did not meet their quality requirements, and they asked me to submit a new one with better clarity. I provided the requested selfie on December 30, 2025, fulfilling all their instructions accurately.

Since then, Ybets has stopped responding. I sent a follow-up email on January 7, 2026, asking for an update regarding my verification status and withdrawal, but I have received no reply. My account remains unverified, and I am unable to withdraw my $5,000 winnings.

I have complied with every verification requirement and acted promptly throughout the process. However, Ybets has failed to communicate or process my verification within a reasonable timeframe. Their silence has effectively locked my funds on the site, and I am concerned they are deliberately delaying or withholding my withdrawal.

I kindly ask AskGamblers to contact Ybets on my behalf to expedite my account verification and ensure that my $5,000 winnings are paid out.

Thank you for your assistance.

Best regards,

< personal information removed >

Resolved

$5,000

1000 worth of slot wins not credited to my account

A few weeks ago Ybets casino had a brief site malfunction, it caused my $800 deposit, and several big slot wins (about $1000 worth) to not credit my account. All of this in a 15 minute window.
I complained about the $800 deposit first, which they sorted out within a couple days.
I complained about the slot wins not crediting at the same time. It has been over 2 weeks now. I usually get brushed off when I inquire about it taking so long, one of the times customer support chat told me a decision has been made, and to expect the funds within 24hrs, and then days later they tell me it’s still under review. No responses from emails. They are acting shady and giving me false information whenever I ask about it.

Resolved

$1,000

Delay in processing my 500 EUR withdrawal

Hello,

I am submitting this complaint regarding delayed withdrawals at Ybets Casino.

My account has been fully verified. All requested KYC documents were submitted and approved a long time ago.

On December 28 i requested a withdrawal for 500 Euros, and according to Ybets Casino’s website, withdrawals are processed within 24–72 hours. This timeframe has now passed, but the withdrawal is still marked as “Processing,” and no payment has been received. I have contacted live chat multiple times. Each time, I was informed that I would get my funds shortly. I even sent them an email, and the answer that I got on 31/12 was this

"We would like to inform you that your withdrawal in the amount of 500 EUR is currently being processed.

Our withdrawal procedures are designed to handle requests instantly or within 24 to 72 hours in most cases. While occasional delays can arise due to standard processing times in the payment provider's system, we see no issues with your current requests."

I kindly ask for assistance in receiving my Withdrawal without further delays.

Thanks in advance

Resolved

€500

I haven't had a response for 3 weeks now

For more than two months now they haven't let me withdraw my money, they asked me for verification and additional documents several times and after I sent everything they stopped responding, I haven't had a response for 3 weeks now, and I write every other day on live chat and every time they tell me the same memorized phrases, that their colleagues are busy and will contact me as soon as possible, please help

Resolved

€3,471

KYC problem with the casino

I am filing this complaint regarding a withdrawal issue with Ybets Casino. (https://ybets.net/)

I requested a withdrawal on November 28, 2025. Shortly after submitting the request, I was told that I had to complete the KYC verification process. I completed all required verification steps as instructed. However, since then, my withdrawal has remained pending, and I have not received any further communication from the casino.

I have contacted Ybets support multiple times via live chat. Each time, I was told to contact support via email. Unfortunately, all of my emails have gone unanswered for weeks. There has been no update, no confirmation about my verification, and no information about when my withdrawal will be processed.

I have made several attempts to resolve this issue directly with the casino, but they are completely unresponsive. Therefore, I am submitting this complaint to AskGamblers in the hope that your team can help me get a response and receive my funds.

Requested withdrawal date: November 28, 2025

KYC completed: December 2, 2025

Current status: No response from casino, withdrawal not processed

Thank you for your assistance.

BR,

(ybets User957214753)

Resolved

$1,773