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Ybets Casino - Fake responsible gaming options not complying after limits request

71 hours left for Ybets Casino to respond.
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Complaint Info

Disputed casino

Ybets Casino

Reason

Other

Amount

$ 11993

oant Norway
Posted on December 25, 2024

I won't dive into the shady ToS, license issues these people have. Just straight to the most illegal stuff they do: they have responsible gaming options and policy, but not a single one works and they don't respect any of the policies.

I won around $14k, tried to withdraw but because of their ridiculous ToS it would have taken me around 2 months to withdraw the full sum (no, they do not respect the withdrawal limits in their ToS, I was a VIP user and had limits even below the ones for standard users. This is because of point 8.12 of their tos where they basically say they can decide on their own how much you can withdraw, without giving any explanation) I tried to self exclude but nothing, it just logs me out. Then I set a $10 wagering limit for 180 days, still nothing, I can play without limits. Then I email them and ask to apply the wagering limit or self exclusion, they say that the self exclusion currently doesn't work and will check with 'the team' about the wagering limit. Obviously they never did (they don't even have any team) and I lost everything out of frustration, which was their ultimate goal. Instead of activating my limits they even encouraged to keep playing to increase the withdrawal limits, which obviously they would have never done.

Give me my money.

AskGamblers
Posted on December 27, 2024

Dear Ybets Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on December 29, 2024

Dear OANT and ASKGAMBLERS,



We have relayed all the information to our KYC Department.



Please be assured that your request is under review and will be addressed at the earliest opportunity.



We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.



Respectfully,

Ybets Casino Representative

oant Norway
Posted on December 29, 2024

BEWARE: They've never requested me any KYC, and I even offered in exchange for them to let me withdraw my money, so this is just a random answer to take time. Shady as usual.

Posted on January 2, 2025

Dear OANT and ASKGAMBLERS,



We are awaiting a response from our IT team, to whom we have referred this complaint.

Respectfully,

Ybets Casino Representative

oant Norway
Posted on January 2, 2025

Askgamblers note how now they've changed team to the IT team ahahah (that they don't have). They've tried this with me as well the multiple times I asked to limit my account but obviously this 'IT team' never responded. They will keep answering the complaint a couple hours before it expires with non-conclusive and random answers like this.

Regardless, what are you trying to accomplish? What can this IT Team tell you? What you've done is a matter of fact, there is not technical explanation needed. Give me my money.

AskGamblers
Posted on January 6, 2025

Dear Ybets Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on January 10, 2025

Dear OANT and ASKGAMBLERS,



We are currently studying your case in detail, which is a time-consuming process.

We ask for your patience while we continue to work on your case.

Respectfully,

Ybets Casino Representative

oant Norway
Posted on January 10, 2025

False, you are just taking time. This is not time consuming at all. It's an extremely easy case.

If you are trying to prove (or fabricate proofs) that your responsible gaming options worked, just re-read the case and understand that since I had $14k and set a $10/month wagering limit it is not mathematically possible that I emptied the balance normally.

If you are trying to prove (or fabricate proofs) that I never activate or changed the limits, just know that there's clear evidence in your emails that I requested multiple times to activate those limits or also exclude me from playing.

You know you are in the wrong, there is nothing you can do.

Posted on January 14, 2025

Dear OANT and ASKGAMBLERS,



We would like to apologise for the delay.

The team has assured us that they will get back to us with a response this week.

Respectfully,

Ybets Casino Representative

oant Norway
Posted on January 15, 2025

I'm sure it will be a useful and absolutely to time wasting response