Complaint #6 Xon Bet Casino

Casino can't change my number

By Luffarn

10 months ago

Made an account within this casino last weekend.

Deposited money and decided to withdraw. I saw my number was the wrong number and contacted support about this, who told me I can change it myself. Tried and didn't work. Have tried at least 10-15 or more and still the same issue. Old number doesn't get removed and the number I have on their site is a typo and not mine. Instead of 070 it should be 073.

Support told me to fill out a form, I did and sent it.

Now some different name told me to fill the form again and send.

They keep stalling and do everything not to change my number.

I didn't use a bonus, I didn't put wrong personal or anything, besides the typo of my phone number.

Support just doesn't want to help, and I’m not the first person who has issues with this casino.

The amount I have on my account atm is 550 kr. I deposited 300 kr. They also using Swedish sek and text, and according to Swedish law, they can't do that. But that's something else.

Disputed Casino Xon Bet Casino

Reason Verification issues

Amount kr550

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed, having in mind that permanent closure has been request has been honored by the casino.

We would like to use this occasion and remind the player that delete account request is a request of different kind as explained by the casino, involving certain procedure which must be followed by both sides, therefore we advise the player to follow instructions sent on the casino behalf.

We thank both parties for their assistance during the complaint process.

Luffarn

10 months ago

There is nothing that say i need to do something more than saying i want my account deleted/closed permanent without permission to reopen.

Xon Bet Casino

• Representative

10 months ago

Dear Luffarn,

Your account has been permanently closed as per your request.
However, you also requested full data deletion under GDPR. Please note that data erasure is not possible without answering our mandatory verification questions.

We are acting in accordance with our Privacy Policy and GDPR guidelines.
Until the GDPR verification is completed, your account will remain closed but not deleted.

Luffarn

10 months ago

I told them by chat and emal i want my account closed because of the issues with them, they deny this and it will stay open.

Told them 3 times to close it.

So i say it again; I want my account permanently closed and without permission to reopen.

Xon Bet Casino Complaint Stats

Resolved 7 / 8

Avg. Amount $1,331

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Xon Bet Casino Complaints

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Withholding withdrawal for 3 weeks using KYC stall tactics

I am filing this complaint against Xon.bet due to an unacceptable 3-week delay on my withdrawal. I requested my payout 21 days ago. Initially, my verification was delayed. When they finally requested proof of address, they rejected my official Swedish government document. To eliminate any language barriers, I have now uploaded an official Population Registration Certificate issued in English by the Swedish Tax Authority (Skatteverket), which clearly displays my full name and home address. When contacting live support, I am constantly met with automated copy-paste answers telling me to "kindly wait while the matter is under review". The casino is clearly using KYC verification as a stalling tactic to avoid paying out my funds. I demand that Xon.bet review my English document immediately and process my withdrawal without further delays.

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Always rejected verification for not paying my withdraw

I would like to update my complaint regarding XON Bet Casino because the situation has become increasingly concerning.

After my first verification rejection, I carefully reviewed all requirements and resubmitted everything exactly as requested:

- new high-quality selfie with my passport;
- Skrill account/profile screenshots showing my personal information;
- Skrill transaction screenshots related to my deposit.

Despite this, my verification was rejected again with generic responses that continue to claim missing documents without clearly explaining what is actually wrong.

The latest response states that my Skrill transaction screenshot does not show my name. However, Skrill transaction pages do not display the account holder name directly. For this reason, I separately provided:

- screenshots of my Skrill account/profile with my name and details;
- and screenshots of the relevant transaction.

I have fully cooperated throughout the entire KYC process and repeatedly provided all requested information.

At this point, I am extremely concerned because:

- the casino keeps repeating generic verification rejections;
- no precise explanation is provided;
- and I appear to be stuck in an endless KYC loop despite complying with all requests.

I am requesting:

- a proper manual review of my documents;
- a precise explanation of what exact requirement is still allegedly missing;
- and completion of my account verification and withdrawal.

I remain willing to cooperate, but I can no longer continue blindly re-uploading the same documents without a concrete explanation from the casino.

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Verification delayed for 8 days

Hello,

I have been waiting 10 days for the money and 8 days for verification. In these more than 3 days, they are checking only my proof of address...

I added screens from my profile, transactions, verify site, and from yesterday's conversation with support.

They answered me the same couple of times.

I added a screenshot, which I sent them to verify my address, so you know there is the same data that I registered in this casino.

Please help,

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Delaying my withdrawals

I opened an account in December 2025.

I immediately went through the entire verification process, which was successful.

I’ve been using my account for about 4 months and have made about 10 withdrawals.

Unfortunately, my last two withdrawals from March 31 and April 2 are still pending.

All previous withdrawals arrived within 48 hours at the latest.

When I ask when I will receive my money, support responds that they have a large volume of withdrawal requests.

Please help me receive my withdrawal.

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3000pln withdrawal dealy and unfair document rejection

I am filing a formal complaint against Xon Bet regarding a withdrawal of 3000 PLN.

I requested my withdrawal on March 18th. For over two weeks, the casino support kept telling me that the payment was "in progress" and there were no issues. Today, after 18 days of waiting, they suddenly rejected my verification documents without any valid reason.

This is a clear stall tactic. My account was previously verified, and I have provided all necessary documents. The casino is intentionally delaying the payout of my winnings. I have screenshots of the chat history and the rejected withdrawal.I am filing a formal complaint against Xon Bet Casino regarding a withdrawal of 3,000 PLN that has been intentionally delayed for 18 days. I am providing a timeline of how the casino has been misleading me:

The Delay (March 18th - April 2nd): I requested my withdrawal on March 18th. For over two weeks, I contacted support daily. Every time, I was told the payment was "processed" or "in progress" and that I just needed to wait.

False Promises: The support agents repeatedly assured me that there were no issues with my account or documents. They kept me waiting purely to stall the process.

Sudden Rejection (April 3rd): Today, after 18 days of waiting, the casino suddenly rejected my verification documents without any valid explanation, despite previously claiming everything was fine.

Account Status: My account should be fully verified. This sudden rejection after nearly 3 weeks is a clear "stall tactic" used to avoid paying out legitimate winnings.

I have attached screenshots of the chat history where they lied about the status of my withdrawal, as well as the proof of the rejected documents today. I demand the immediate approval of my documents and the payout of my 3,000 PLN.

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KYC verification runs over 3 weeks

Hello,

I have been trying to withdraw money from this casino since February 8, 2026. Unfortunately, this has not been possible so far because the casino does not want to complete the KYC procedure.

I was asked to upload a picture of my ID, a selfie with my ID in my hand, and proof of address. After I uploaded all the documents, nothing happened for several days. Then I received a message saying that the documents had been rejected. No reason was given, nor was it specified which document had been rejected.
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I have the feeling that the casino is doing this on purpose. They also take days to respond and never give a reason unless you ask.

Unfortunately, I'm not getting anywhere here and would appreciate your assistance.

Thank you very much in advance!

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