I won $487.71 and went to verify my account to redeem it.
I made sure to submit the correct documents, and when I sent a bank statement for proof of address along with a utility bill, it then said Unfortunately, we couldn't verify you.
I have reached out to the support team, and it has been over a week, and I still have not been updated.
I have been trying to get them to resolve the issue,e and they haven't responded once.