I won $487.71 and went to verify my account to redeem it.
I made sure to submit the correct documents, and when I sent a bank statement for proof of address along with a utility bill, it then said Unfortunately, we couldn't verify you.
I have reached out to the support team, and it has been over a week, and I still have not been updated.
I have been trying to get them to resolve the issue,e and they haven't responded once.
AskGamblers
Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
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