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WOW Vegas Casino - Fraudulent verification and payment process

UNRESOLVED

Complaint Info

Disputed casino

WOW Vegas Casino

Amount

$ 2400.56

4 months ago

I am a new player on WOW Vegas. I guess I am joining the unfortunate crowd of people who have been scammed. I actually won. A Grand jackpot. My balance is $2400.56 but when I attempted to verify my account, I get a generic response saying that my account can't be verified despite me uploading all supporting documents. There's no reason provided nor is there any recourse for correction. I have had one response from customer service apologizing and asking for a selfie with me holding my ID which I provided immediately. That was 6 days ago and I have had no response since. I am ot uploading my personal documentation for obvious reasons.

AskGamblers
4 months ago

Dear WOW Vegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.