I am a new player on WOW Vegas. I guess I am joining the unfortunate crowd of people who have been scammed. I actually won. A Grand jackpot. My balance is $2400.56 but when I attempted to verify my account, I get a generic response saying that my account can't be verified despite me uploading all supporting documents. There's no reason provided nor is there any recourse for correction. I have had one response from customer service apologizing and asking for a selfie with me holding my ID which I provided immediately. That was 6 days ago and I have had no response since. I am ot uploading my personal documentation for obvious reasons.
Complaint Info

Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 3 of 43 resolved
- 2 days avg response
- 4 days avg complaint life
- 12,839 USD avg amount
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90 hours left
WOW Vegas Casino - Verification failed and no reply from support
Open90 hours leftWOW Vegas Casino - Verification failed and no reply from support
I was able to put money in and play, then when I decided to pull out, I was instructed to verify my identity, which failed. I was then prompted to ...
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Unresolved
WOW Vegas Casino - Verification status unknown for 4 weeks
$3,000
Unresolved
WOW Vegas Casino - Verification status unknown for 4 weeks
I submitted all the proper documents for verification and it's been saying "documents are in were reviewing them now". It's been saying that for 4 ...
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Unresolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Unresolved
WOW Vegas Casino - Verification issue unresolved after one month winning small jackpot
Dear Wow Vegas Support Team,I am writing to formally express my frustration and disappointment regarding my ongoing verification issue, which has ...
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Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
$105
Unresolved
WOW Vegas Casino - Redemption page blocked by an verification overlay
I am submitting this formal complaint regarding an ongoing issue I have been experiencing when attempting to redeem winnings on your website.Each time ...
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