I am a new player on WOW Vegas. I guess I am joining the unfortunate crowd of people who have been scammed. I actually won. A Grand jackpot. My balance is $2400.56 but when I attempted to verify my account, I get a generic response saying that my account can't be verified despite me uploading all supporting documents. There's no reason provided nor is there any recourse for correction. I have had one response from customer service apologizing and asking for a selfie with me holding my ID which I provided immediately. That was 6 days ago and I have had no response since. I am ot uploading my personal documentation for obvious reasons.
Complaint Info

Dear WOW Vegas Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
WOW Vegas Casino Complaints
- 3 of 39 resolved
- 2 days avg response
- 4 days avg complaint life
- 14,000 USD avg amount
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60 hours left
WOW Vegas Casino - Redemption page blocked by an verification overlay
$105
Open60 hours leftWOW Vegas Casino - Redemption page blocked by an verification overlay
I am submitting this formal complaint regarding an ongoing issue I have been experiencing when attempting to redeem winnings on your website.Each time ...
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Resolved
WOW Vegas Casino - Casino locked my account after big win ignoring proof of residency
$450,000
Resolved
WOW Vegas Casino - Casino locked my account after big win ignoring proof of residency
Hello,I won over $500,000 while playing on their platform. According to their withdrawal policy, the daily withdrawal limit was $5,000, and over a ...
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22 hours left
WOW Vegas Casino - Fail to verify account
$3,000
Open22 hours leftWOW Vegas Casino - Fail to verify account
I sent numerous emails of my verification documents, and I still haven't received any response from a real agent except an AI bot. I have proof of a ...
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Unresolved
WOW Vegas Casino - Not able to redeem at Wowvegas
$10
Unresolved
WOW Vegas Casino - Not able to redeem at Wowvegas
I do not know is this a intentional or a software glitch as it acts differently when I have enough for redemption it only pop up the page say that ...
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