WOW Vegas Casino - 3 thousands dollars stuck

This is like the fourth time I do this
Im going to resume it
So basically I made a account on wowvegas deposited $50 played some slots and got lucky and won 3k I tried to withdraw it asked for id and proof of address I submitted my bank statements it got accepted but my id got rejected I tried again again and again then they said they couldn’t verify and to contact them to through email I contacted through email sent them all my documents many times my id and passports like 10 times and they said they couldn’t verify me I can’t believe it why won’t they verify me if I have a bank it’s obvious that I’m over 18 I gave them passport that has my address and everything on it as well as my id now I just got another email saying this

Hi Oniel,

Thank you for reaching out to us.

Your query was routed to the relevant department for review and we will provide you with an update as soon as possible.

It’s been 4 days since that email that was on June 16 now it’s June 20 I don’t know why they don’t want to give me the money can you guys please help me

I just uploaded all the evidence here I hope yall can help me I really need this money this is life changing money for me