Refusing to investigate and compensate me accordingly after obvious software glitch

Hello,

I am writing to you because Woocasino closed my account following a withdrawal request.

He told me that he would return my balance but the transfer has still not been made for 8 days.

My account is closed, I cannot give you the exact amount but it is approximately €300.

Thank you in advance for your help.

Kind regards

I am awaiting my withdrawal from WooCasino and it has been over 3 weeks now. I provided the team all the documents to verify my identity and my residence, I even provided a selfie with me holding my driver's license by my face and sent that to them as well as they requested.

Then once all was approved I proceeded to make a withdrawal of $4000 NZD. I then noticed that the Visa Payout option wasn't available to me as I used my Visa to make deposits to this site so I thought strange but okay there has to be other options... but the only option I had was a Bank Transfer Deposit which I know the payout would take longer than by using this method but I had no choice to use it.

Once again documents were requested, submitted and approved on 02/04/2022, 3 days later of the 05/04/2022 I received an email advising my withdrawal has been approved and funds will be available to me within 1 - 5 business days.

Business day 5 came and no funds were received, I contacted the support team and always received the same generic reply everytime, I had to change the subject just to confirm I wasn't chatting with a computer or machine of some sort because it is the same answer, the same reply.

After day 7 a ticket was raised from 1 of the support members after my constant requests for an update regarding my withdrawal, and I thought finally we are getting somewhere, they requested for bank statements from the April the 1st to which i provided everytime... and still the same generic response, please be patient, sorry for the inconvenience and we will contact you via email.

I then was given a Casino Manager Ilona who will personally take care of my requests and to ensure I was satisfied with the site.... I told her I was but the lengthy time for a withdrawal is painful, she apologized and guaranteed me that she is escalating this to the team on my behalf... again I thought awesome we are surely getting somewhere...

Again 14 days later still no payout. I was contacting the support team daily, once in the morning and once at night. Then I received like Citiworld Payment Service slip that proved that the payout was made on the 05/04/2022 to myself <name removed > and showed my account details. I thought hmmm must be ahold up with my bank so I'll check with them after the Easter break. But I took a closer look and noticed that the Beneficiary Bank Routing Code 399000 was incorrect, as we do not have a Banking prefix account number with 39 in New Zealand we have 38 to which belongs to my bank Kiwibank. The routing number should be 389000. I thought there is the error, this is why I haven't received my funds. Immediately replied to the email I received and advised, and a generic response, I even after the hundredth time supplied them with my bank statement highlighting my account number.

Again emailed my "casino manager" Ilona and she has told me that she has had no update and sorry for inconvenience.

I have made many withdrawals from different sites and the process for payouts have been smooth and simple. I'm losing my mind and I would like to receive my winnings.

Askgamblers team can you please help me

I have been with Woo for a long time now. My withdrawal requests have always been quick and done within 30 mins of submitting and normally in my account within 2 days tops.

Last night I had a free spins bonus from my VIP manager and after completing the wager playthrough I ended winning $2500.

I submitted my withdrawal and its still not even been looked at.

I keep asking why and I keep being told its in a que. This has been going on now for nearly 24 hours and still nothing. My friend had a win today on a bonus also, his was processed straight away so I know the casino is lying to me.

On October 18th I made a deposit of 100.00 to WooCasino using Gigadat Interac. The deposit was noted on my bank statement as being successful to Gigadat. However, WooCasino said that the deposit failed.

I immediately asked why it failed and they stated that I left the payment window too soon and that I would receive the money back within 3-5 business days. That was the last I have seen of my money. I have contacted WooCasino repeatedly asking for my money back and I am continually told I have to give it 5 business days but again, I have not seen my money.

Then I was told that a supervisor was working on it. Again, I have not received my money and it is now October the 27th.

I sent in documentation showing that the amount was taken out of my bank account and successfully deposited by Gigadat. When I contacted Gigadat they told me that the money was transferred to Woo Casino but again, not credited I do not know where else to turn at this point because clearly Woo Casino is not resolving this issue.

Please let me know if you can help intervene.

Hello!

I have been gambling for many years at different casinos, and i always set a deposit limit for myself. I tend to gamble for more than I can afford to lose if I don't set a limit. At Woocasino I set a limit 29.July 2020. I wanted to gamble for a maximum 700 NOK (Around 70 Euro) a month. This limit worked just fine until 30.June 2020, when credit card was no longer an option for deposits from my country, I had to make deposits with crypto. I found myself making many deposits, way over the personal limit I set for myself! I have big problems now because I have made so many deposits to the casino since then. I have screenshots from my deposit limit, the email contact I have with my VIP host, and all the deposit history. Is it possible to get the deposits above my limit refunded?

Hi AskGamblers,

I won 150k from woocasino everything was good until i tried withdrawing. They asked me to prove my ownership of my card which i did, and it came back refused. That was an official documents from my financial bank in Canada. Woo casino already 3days of going back and forth to my financial institution they accepted my documents. I have summited over 30 document including personal information that they asked for. 16 documents got approved but not approving my withdrawal for a whole week. I signed up an account with them because i thought they have quick method of payments but instead i walked myself in a situation. Woo casino asked me to provide me holding my ID, me holding special written paper by me as an approval of identity, i did sent them. But wasn't i supposed to get my funds after all? Still I'm struggling to receive my money from woo casino. Since yesterday the VIP manager told me "we waiting an answer from your account provider" i don't know what is and that was not in term and condition i signed up for. I really need help AskGamblers i can provide my IDs and more prove documents upon request thank you.

Hello, i have been unsuccessful with withdrawing 100 eur. This is is my first withdraw from the site and overall i have made 350 eur worth of deposits using my visa card.

I make request for withdraw, it was declined and i get an email saying payment was cancelled by the user which i never did. I did make another deposit after my withdrawal which is apparently why my request automatically got cancelled.

Next, i made another attempt to withdraw 100 eur but it was declined because apparently payment to visa card is not available in my region. However, how come i can deposit using visa card, and visa card is shown as a withdraw option on my account?

Then i tried withdrawing via bank transfer but in the process i find out the minimum amount required to withdraw is 500 eur. So, evidently this is not an option i can use.

I contacted live chat but got only generic replies. The other options for withdraw is methods like paysafe/neosurf which i have never used for depositing.

I would appreciate any help so that i can have my withdraw reach my account!