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Woocasino - Amount not credited to my account

RESOLVED
Complaint Info
Disputed casino Woocasino
Reason Amount not credited
Amount $ 150
Posted on August 17, 2020

I sent an interac email transfer to them for $150. Received an email the transfer was accepted by Gidagat. The money was not deposited into my Players account. Gidagat confirmed WooCasino did receive the funds with a reference number . WooCasino shows they rejected my $150 Yet the money was not returned. I’ve contacted Support the last 3 days with no solution.

Posted on August 17, 2020

Dear @ANGIEGEE28,

Your deposit was credited successfully to your account.
We would like to apologize for the delay.

Kind regards,
Woocasino

AskGamblers
Posted on August 17, 2020

Dear @Angiegee28,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on August 17, 2020

Resolved 6 days later .

AskGamblers
Posted on August 17, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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