Casino - Won't process withdrawal

posted on March 31, 2016.

I joined this site a few weeks ago and deposited a lot into this site, I never used a bonus and I had a win and have made a withdrawal request for the amount of €700.00 they requested my documents which I sent straight away, it has now been almost a week and the withdrawal hasn't even been processed, I must have emailed them about 8 times now and everytime I ask what's going on they reply wirh the same pre written rubbish saying they are waiting for a reply from the relevant department, I don't believe they have any intentions of paying me my money.

posted on April 1, 2016.

I have now emailed them 20+ times and get the same response everytime "there waiting for a reply from the relevant department" I asked to speak to a human and they said they don't have a phone number.

posted on April 16, 2016.

This case has been reopened as per Casino request and AskGamblers Complaints Team would like to give it one more chance with the hope that both sides will reach to a satisfactory resolution of the dispute.

posted on April 16, 2016.

Dear Ksaunders89

Apologise for the late reply,

We would like to inform you that before to process any withdrawal request, there are some common procedures that we have to follow.
Usually these procedures doesn’t take very long and we do our best to satisfied our customer. That’s why we are in the process to improve the service in order to avoid any kind of delay.
Please be informed that your ID has been received and registered and your payment processed successfully . For any further information please do not hesitate to contact us.
We sadly notice that you close your account. If you wish to reactivate your account, we will be more than happy to reserve only for you a kind surprise.

posted on April 18, 2016.

This is now resolved. Thank you

posted on April 18, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.