Planet 7 Casino - Won't pay, won't respond

buffy415 United States
posted on October 17, 2016.

Event 50527789 Approved 8/27/2016 4:01:13 PM Amount ($2,013.00)
Event 50908517 Appoved 8/31/2016 4:08:55 PM Amount ($1,867.00)
(Reference #: LTK12166067235057X)

I have emailed support, the payouts department, my old escalation manager, live chat - pretty much everyone who can be contacted at Planet 7 and the most thorough response I have received was "hi, please contact us via Chat". When I contacted live chat, for the 4th time, they said my payments were approved but it looks like they are delayed and that they would escalate to their manager. However, nothing happened as a result of that action. I still do not know where my payouts are at and I cannot get any information from Planet 7.

posted on October 20, 2016.

Hi Buffy415--

First, I must apologize for the delays, but also for my very slow reply. Unfortunately, I've been traveling for work and I'm now just trying to get caught up while still on the road.

I've looked at your account and I do see that payments have been sent off to processing. Unfortunately, I have limited access to information while I'm away--I'll have to speak with my colleague in the morning to get all of the information necessary to give you the answers you're looking for.

I'll be back tomorrow with information.

Again, apologies for not being on top of things,


posted on October 24, 2016.

Dear @Buffy415,

Please let us know if there's some update on your issue.

buffy415 United States
posted on October 25, 2016.

The payment processing center contacted me to verify my address, which is unnecessary since they have all my info on file and had just sent me a payment a month ago. They said that the two Planet 7 checks that were delayed PLUS the two checks from another casino would all be sent together but - as usual - could not indicate when that would happen.

Today I received one check, the smallest one, but no other checks and no response from the processor.

posted on October 29, 2016.

Hi Buffy--

I'm working from home, trying to get caught up on things. With this in mind, I only have limited access to information and in your case, only tracking.

From what I can see, another payment was delivered to you, Wednesday (the day following your last post). Unfortunately, until Monday, I'm not able to see if this was for the totality of your withdrawals or only a portion. Monday, I will follow-up on this and if there are any payments outstanding, I will make sure to come back with a status update.

Have a great weekend,


posted on November 1, 2016.

Dear @buffy415,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.