Complaint #776 Planet 7 Casino

Withdrawals not paid

By Rbecker11

9 years ago

in late in processing a withdrawal. Their policy states that withdraws are approved within 3-5 business days, but when asked chat operators will say 5-10 business days. However, the truth is closer to 20 business days. My recent with withdraw is currently at 18 business days and this for approval only. When and if my withdraw finally gets approved it will then take an additional 15-20 business days to process.

Specific Details:

I have requested 8 seperare withdrawls.
My first request was on March 12,2017.
These were all approved on
April 12, 2017
April 18, 2017
April 19, 2017
April 24, 2017
April 25, 2017
May 5, 2017
My withdrawl request ids are 6076161, 6089336, 6093343, 6078106, 6083099, 6068824

I have in total $1450.00 that has been approved. I have called, I never get a human and have asked the online staff 17 times to which I am assured it would be any day. The reps are very nice, however I feel I am getting the run around. I set up a new bank accout so that I could give them the option of a wire, still no action.

I really liked the casino but I have to go where withdrawl times are shorter.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $1450

Discussion

AskGamblers

• Support Team

9 years ago

Dear @Rbecker11,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

Planet 7 Casino

• Representative

9 years ago

Hi RBecker--

I completely understand your frustration--I promise you, I'm doing my best to have everyone's issues resolved.

To that end, your last payment went off to be processed on the 28th. I would expect you'll see this sometime before the end of this coming week.

All the best,

Tawni

Rbecker11

9 years ago

Really? Its only been 3 months:)

AskGamblers

• Support Team

9 years ago

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Planet 7 casino management will soon jump in with an update on this complaint.

Planet 7 Casino Complaint Stats

Resolved 1468 / 1543

Avg. Amount $3,548

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Planet 7 Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 1415 out of 1487 complaints in this category have been resolved.

This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.

Planet 7 Casino Complaints

See all complaints for this casino

Waiting to be paid again

I have three withdrawal requests currently.
100.00 USD requested on 7/8/2026
487.00 USD requested on 7/10/2026
100.00 USD requested on 7/29/2026
Going by the terms and conditions of the casino the first two withdrawals should have been paid already, however I haven’t received any payments. I would greatly appreciate some assistance.

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$687

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This is regarding $1,275.23 that was removed from my account after I attempted to withdraw my winnings.

On August 1, my transaction history shows a “Coupon Reversal Withdrawal” of $587.23.

On August 2, I requested a $700 CoinDraw withdrawal. At 7:03 AM, Planet 7 canceled that $700 withdrawal. At the exact same time, my transaction history shows a separate “Manager Withdrawal” of $688.00.

Planet 7 then approved only $12.00 for withdrawal.

My transaction history therefore shows $587.23 removed as a Coupon Reversal Withdrawal and another $688.00 removed as a Manager Withdrawal, totaling $1,275.23.

Planet 7 has referenced bonus/coupon terms, but I am disputing the amount they removed and requesting a clear accounting showing exactly how they calculated these deductions and why the separate $688 Manager Withdrawal was taken.

I have screenshots showing the transactions, amounts, dates, times, and canceled withdrawal.

I am requesting that Planet 7 provide a full explanation and return/pay any portion of the $1,275.23 that was improperly removed from my winnings.

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I am filing a complaint regarding delayed Bitcoin withdrawals from Planet 7 Casino.

I currently have four pending Bitcoin withdrawal requests totaling approximately $9,500. Two withdrawal requests were submitted on June 1, 2026, another on June 7, 2026, and an additional withdrawal on June 22, 2026. The June 22 withdrawal orginally for 2500 was later split into smaller payments by the casino.

All withdrawals remain in “Requested” status and have not been approved, processed, or paid.

I have previously received multiple successful withdrawals from Planet 7 and royal Ace and my account has already been verified. No additional documentation has been requested. Despite numerous contacts with customer support, I continue to receive the same response that withdrawals require 7–10 business days for approval and additional time for processing.

I am requesting that Planet 7 provide a specific explanation for the delay and immediately process my pending withdrawals.
I already have a separate unresolved withdrawal complaint against Royal Ace it was requested for withdrawal on 5/22 for $2,375

Thank you for your assistance.

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Nataniel690 here

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I can confirm I used a $100 max/min cashout coupon.

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I find that to be very unfair as I did enquire first again on Wednesday before doing another withdrawal.

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I would appreciate it if I could get my payment as soon as possible. After all, I am VIP for a good reason, when I deposit my money is taken immediately.

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