Complaint #776 Planet 7 Casino

Withdrawals not paid

By Rbecker11

9 years ago

Message on forum

in late in processing a withdrawal. Their policy states that withdraws are approved within 3-5 business days, but when asked chat operators will say 5-10 business days. However, the truth is closer to 20 business days. My recent with withdraw is currently at 18 business days and this for approval only. When and if my withdraw finally gets approved it will then take an additional 15-20 business days to process.

Specific Details:

I have requested 8 seperare withdrawls.
My first request was on March 12,2017.
These were all approved on
April 12, 2017
April 18, 2017
April 19, 2017
April 24, 2017
April 25, 2017
May 5, 2017
My withdrawl request ids are 6076161, 6089336, 6093343, 6078106, 6083099, 6068824

I have in total $1450.00 that has been approved. I have called, I never get a human and have asked the online staff 17 times to which I am assured it would be any day. The reps are very nice, however I feel I am getting the run around. I set up a new bank accout so that I could give them the option of a wire, still no action.

I really liked the casino but I have to go where withdrawl times are shorter.

Disputed Casino Planet 7 Casino

Reason Delayed payment

Amount $1450

Discussion

AskGamblers

• Support Team

8 years ago

Dear @Rbecker11,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

Planet 7 Casino

• Representative

8 years ago

Hi RBecker--

I completely understand your frustration--I promise you, I'm doing my best to have everyone's issues resolved.

To that end, your last payment went off to be processed on the 28th. I would expect you'll see this sometime before the end of this coming week.

All the best,

Tawni

Rbecker11

8 years ago

Really? Its only been 3 months:)

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Planet 7 casino management will soon jump in with an update on this complaint.

Planet 7 Casino Complaint Stats

Resolved 1465 / 1540

Avg. Amount $3,548

Avg. Complaint Duration 17 days

Avg. Response Time 3 days

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