Complaint #399 Silver Oak Casino

Withdrawals being delayed

By cbutzky4374

8 years ago

Message on forum

At the present time, I submitted all my required documentation to the casino back in November 2017. I have multiple withdrawal requests which have been approved but I have yet to see any of the money going on nearly 3 months now. I also have multiple pending withdrawal requests which seem to be sitting there. There is a significant amount of money involved in all of these withdrawals both in the ones I have already requested and have been approved + plus the withdrawal requests that are pending on my account. I would like to start seeing some of this money and would like to know when?

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $54040

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

We would also like to use the occasion and suggest to player to submit new complaint against the casino in question, in case something goes wrong with their outstanding payments which were not part of the current complaint.

Thank you all for your cooperation.

cbutzky4374

• Texas

7 years ago

Good morning Tawni,

I did receive the check for $1250.00 on 1-2-2019. This should close out all back payments by check and get us all caught up to present.

Is there any information that I need to get from the casino in regard to filing income tax in regard to winnnings?

Also, the casino requested that I update all my credit card information back in December. I did this on December 14,2018 and received a reply from the casino the same day that it had been assigned to a casino rep and I should have a response withing 5 business days. It has been considerably longer than that and no response at all. I also had 6 withdrawal requests declined on 1-7-2019 totaling 11400.00. The withdrawal amounts were as follows: 2000, 2000, 2500, 1400, 1000 and 2500. I am assuming these got rejected because my updated documentation with the casino has not been approved yet. What do I need to do in regard to the above withdrawal requests?

I will forward the response from the casino regarding my documentation from the casino and a screenshot from my account showing the above withdrawal declines. Your help is greatly appreciated as always.

Charles

AskGamblers

• Support Team

7 years ago

Dear @cbutzky4374,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Silver Oak Casino

• Representative

7 years ago

Hi Charles--

Your wire details have now been added to your account, so we're all good, there.

Also, I see another payment was sent off to you last week: 12/28 Paid $1250 for transaction #92496991. According to the tracking, i see this was delivered to you, Wednesday.

With this, I do believe all payments have been sorted--if you have any questions regarding this, please let me know.

Happy New Year!

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

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Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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Delayed Payment SilverOak and 2500 USD

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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