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Casino Moons - Unable to withdraw my winnings due to bogus points-based casino system

RESOLVED
okalaas Finland
posted on April 13, 2017.

Hello,

Casino deceives and does not allow to withdraw money. They do not charge points for the game and thus you can not make a withdrawal of money. I made a deposit of 10/04/17 315 euros and put in slots more than 3000 euros and did not get more than one point.
To withdraw money you need 1000 points! I want to receive 500 euros which they do not want to pay.
Chat support says nonsense. The conversation is below.
They do not count points for the game and you will not be able to never get your money!
You can not even get your deposit. 1000 points can not be obtained and they do not give them!



Kyle
Hello. How may I help you?
okalaas|BASIC
6:04 am
Hello
It turns out you deceived me Kyle!
6:06 am
Kyle
There is no deception
I'm sorry you feel this way
But everything is 100% transparent
okalaas|BASIC
Kyle
I beg your pardon?
okalaas|BASIC
Kyle
6:27 am
Hello. How may I help you?
okalaas|BASIC
Hello
Why do I always have 700 points?
Yesterday it was 700 and I played 700 points again
Where do you write how to get points?
???
Kyle
You get points when you have activity
Like deposits, wagering etc
okalaas|BASIC
I bet yesterday slots
My points have not changed!!
Why do I need a deposit when I have money on my account?
Kyle
You don't need to deposit now, you can just keep playing
okalaas|BASIC
Where can I see what I get 1 point and more?
Do you decide when to give points or who?
I lost 500 euro yesterday and did not get more than one point!
make a deposit to you and only play? Get a win is not realistic))
Where is the point system like in all other casinos?
Kyle
We recently implemented the points system, you can get more details soon after they make the updates on the site too
okalaas|BASIC
When it is?
Kyle
In the next days
I don't know for sure exactly when
okalaas|BASIC
Close the casino then
Why do players make money and get a win can not?
You are deceiving players!
300 points which are necessary for the derivation to be unrealistic
No point acquisition system only a ban for withdrawing money
You are the first casino!
Kyle
It's a VIP level point system
You get points by playing and having activity
It's nothing complicated
okalaas|BASIC
It is necessary to write about you so that everyone knows how you are deceiving!
Kyle
Why do you think it's deceiving?
okalaas|BASIC
I lost 500 euro yesterday and did not get more than one point
Where can I see what I get points???
Kyle
You can read here on chat
okalaas|BASIC
All casinos write on their website.
1 euro=1 poin
Where are you written about receiving the points and what should be done and how much?
You have a ban on withdrawing money and no more explanations
Kyle
To increase your level you have to have more activity, more play time, more deposits, participating in tournaments
okalaas|BASIC
I want to know how many?
Kyle
You can send an email to suppor­[email protected]­asi­nom­oon­s.com and find out
okalaas|BASIC
Where are the conditions for obtaining points????
If I give this to the players at the casino, everyone will laugh at you and will never play with you
You do not have anywhere else but just bans.
I can publish today on the forum and let you see the reaction of the players. OK?
No one will play with you
Kyle
The exact conditions will be published on the site soon
Yes, I understand that you need to know exactly
okalaas|BASIC
It's good that you understand
Kyle
Yes, and the conditions will be posted when they are done implementing the system 100%
okalaas|BASIC
I will not play and I'm waiting for your conditions for the points
Kyle
Ok, that is better
okalaas|BASIC
Why then make restrictions on the withdrawal of money?
Kyle
There is no restriction
You can cash it out when you get to the next level
okalaas|BASIC
If the system of points is not ready and there is no need to restrict writing
When will I get there?
I lost 500 euros and did not get more than one poin
Kyle
Ok you copy-pasted my chat lines
okalaas|BASIC
I lost 500 euros and did not get points even
Kyle
You don't get points for losing money
You get points based on your activity
okalaas|BASIC
What activities?
You told me to play
Kyle
You can send an email to vip-ma­nag­[email protected]­cas­ino­moo­ns.com for more details

posted on April 15, 2017.

Hello,

Thank you for your feedback.

At the time of your message, the VIP system was still being under works, and several changes have been made since. At this time, you should be able to request a withdrawal just fine, and it will be reviewed accordingly.

Additionally, the information is available on our Banking page, that you can find here : https:­//w­ww.c­as­ino­moo­ns.c­om­/vi­p-l­evels

Best regards,
The Casino Moons Team.

okalaas Finland
posted on April 17, 2017.

I again requested withdrawal!

okalaas Finland
posted on April 17, 2017.

You have nowhere to know how to get your points and what you need to do? At all casinos the system of charge of points is specified and you do not have anything and you decide how much to give points?

posted on April 19, 2017.

Hello,

Thank you for your message.

With the system still likely to undergo changes in the future, final point requirements are not listed at this point, yet it is something that we are looking at actively.

Best regards,
The Casino Moons Team.

AskGamblers
posted on April 22, 2017.

Dear @okalaas,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.