On March 21, 2018, i submitted a withdrawal request in the amount of 2500.00. Later it was determined since i used the bonus money i only could get 200.00 in a check. I check my account history and it showed the check was approved. I check with the casino customer service and they stated the check request was with the processors, i should get it in a few more days. I followed up today 4/26/2018 a and customer service stated i needed to send in more documents. I stated I submitted all required documents last year and was told i would not have to send anything else. They have several casinos i play in with this suite of casinos and regardless i would not have to send any more documents. I had problems with slot madness and it took about 6 months to get money. I dont want to wait another 6 months. I guess i should have learned from SLots madness experience not to play with this casino. I would like to get my winnings sooner than 6 months and without having to send in additional documents. I'd appreciate your assistance.