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Rich Casino - Absurd Withdrawal Process

RESOLVED
martinzd Croatia
Posted on January 9, 2018.

the verification process was extremely slow, It likely took 5 or 6 days before my validation was processed and completed. I deposit by american card, marter card and by Skrill. Won some money (200euros) and i try to withdrawal using Skrill, and 72 hrs later (as they hold withdrawal for this time) I found my winnings back in my balance on the casino.... hmmm why? On line support was painful and finally they told that Skrill does not accept withdrawal anymore ( what a joke). Ok, Skrill does not accept withdrawal, so i try by Wire transfer, I filled out my bank detail and well well - Transaction declined! We’re sorry! The transaction has failed.
Specified reason: iban field is required???? They don't allows you to enter your IBAN number becuse there is not field for IBAN ;))))

Maybe third luck I try with Ecopayz and withdrawal again -so now I wait another 72 hrs for another excuse not to give me the winnings?

It is terrible and frustrating!!

Posted on January 9, 2018.

Hello,

Thank you for getting in touch with us in regards to this matter.

Please note that we have reviewed your account and found that your latest withdrawal request has been reviewed and approved today, for the amount of 200 euros.

Thank you very much for your patience and understanding in this matter and know that we always rest at your full disposal on Live Chat where you will get assistance on the spot, for any concern that you might have.,

We hope that you will enjoy your winnings and that many more will come.

Looking forward to seeing you online soon, enjoy the games and break the house!

Best regards,
The Rich Casino team.

AskGamblers
Posted on January 12, 2018.

Dear @martinzd,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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