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Casino Las Vegas - Withdrawal pending 2 week+

UNRESOLVED
Complaint Info
Disputed casino Casino Las Vegas
Reason Delayed payment
shezzy1992 United Kingdom Message
Posted on January 9, 2017

Dear AskGamblers,

Hope you are well and healthy.

My account username is shezzy1992.

I am writing to inform you that I made a deposit of £100 and £25 with my Neteller account and I made a withdrawal on the 25th December 2016 via Neteller aswell.. I was requested to send in documentations to which I duly complied to and sent in. I was informed on live chat and email that all my documents have been approved and that my withdrawal will be processed within 2 working days.

After the 3rd business day I saw that my withdrawal was still pending and I queried this up with support, they informed me that all my documents have been approved and just require management for approval which can take up to 72 hours.

I waited a further 3 days, and now whenever I contact up on support they keep telling there are no updates on my account and when there is they will contact me back via email.

It has now been 2 week+ since this has been going on, I would kindly request that you review each chat log and I pretty sure you will be very angry yourself as to how I have been treated here.

I kindly request that this never happens with any other player as these sort of issues can lead to loss of business significantly.

Please also note that after the withdrawal request on 25th Dec 2016 after 7 days my withdrawal was put back in my account, I requested it again and now I am afraid that another 7 days is coming up and the system will just cancel the withdrawal again.

I humbly request you to please help me in this matter as soon as you possibly can.

Thank you in advance.

AskGamblers
Posted on January 9, 2017

Dear @shezzy1992,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

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