Delayed withdrawal

Hello, I deposited 20 euro with a 40 percent bonus at Casino Las Vegas on May 16. After completing the rollover, I requested a withdrawal of 113 euro, the next day, on the 17th. On Tuesday the 19th they informed me that they approved the withdrawal, but I did not receive the money in my Neteller account. On Wednesday the 20th they tell me that they canceled it and that I request the withdrawal again because they have a technical problem. They approved the withdrawal again but I did not receive the money. Today I have already made many claims via email and chat and I still have not received my payment.

Dear AskGamblers, Hope you are well and healthy. My account username is shezzy1992. I am writing to inform you that I made a deposit of £100 and £25 with my Neteller account and I made a withdrawal on the 25th December 2016 via Neteller aswell.. I was requested to send in documentations to which I duly complied to and sent in. I was informed on live chat and email that all my documents have been approved and that my withdrawal will be processed within 2 working days. After the 3rd business day I saw that my withdrawal was still pending and I queried this up with support, they informed me that all my documents have been approved and just require management for approval which can take up to 72 hours. I waited a further 3 days, and now whenever I contact up on support they keep telling there are no updates on my account and when there is they will contact me back via email. It has now been 2 week+ since this has been going on, I would kindly request that you review each chat log and I pretty sure you will be very angry yourself as to how I have been treated here. I kindly request that this never happens with any other player as these sort of issues can lead to loss of business significantly. Please also note that after the withdrawal request on 25th Dec 2016 after 7 days my withdrawal was put back in my account, I requested it again and now I am afraid that another 7 days is coming up and the system will just cancel the withdrawal again. I humbly request you to please help me in this matter as soon as you possibly can. Thank you in advance.

Searched for an online casino with live dealers Looked at the website for Casino Las Vegas Offered live dealers, custom currency for Australia Wanted to try play for free but said this wasn't available unless you had deposited and played for real deposited AUD20 went to live dealer roulette, said 'there are currently no tables available’ I sent email to casino las vegas support asking why they told me it wasn't available in my location I said that was not my understanding from the advertisements prior to signing up. asked for a refund, I received the following message: Dear David, Thank you for contacting Customer Support. I regret to learn that you feel this way. Please note that different jurisdictions have different requirements and policies regarding online gaming and for this reason not all products can be offered for all jurisdictions by us. If you wished to know if we offer live games for Australian players beforehand, you could have inquired in advance. As previously advised, you can play the rest of our games if you wish. If you are certain you wish to withdraw your funds, please make a withdrawal request from the Cashier -> Withdrawal section of your casino account. Since you have deposited via MasterCard, I regret to inform you that MasterCard is not a withdrawal option at our casino and you will need to use one of the other payment options in the Cashier -> Withdrawal section of your lobby. I would like to inform you that our standard internal withdrawals processing time is 4 business days, counted from the date of the request. Since your casino account has not been documents verified yet, you will need to send the needed documents in order to verify it as we cannot process withdrawals for unverified accounts. You will be notified via e-mail what documents will be needed once your withdrawal request has been checked by the respective department. Bear in mind that in general we do not allow withdrawals without gameplay and any such withdrawal may only be processed as an exception. Once the withdrawal is processed on our end, you will be sent e-mail confirmation and the amount of time for the funds to be delivered to you will depend on the payment option which you have selected for the transaction. Do not hesitate to contact us if you have further questions; we will be more than happy to assist you. We are available 24/7. Thank you for choosing us as your online gaming site. Best wishes, Milena Customer Support

Hi After I registred and deposited 45 eur I won 600 eur. on game Gladiator. After couple days when I try to login I cant,asked on LIVE chat why I cant login.Answer was-your account is closed by decision menegment.When I asked 0do you closed all winning accounts?? I dont get answer.. Stay away from this casino !!!