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Withdrawal still not approved and paid


I requested a withdrawal for $2000.00 on September 4, 2017. It should of been approved by September 15, 2017 per the terms on their website (10 business days). Today is 15 business days and it is still not approved. I was in live chat last week and he said they would escalate it. Yesterday I was in live chat and she said it could take 15 days, well today is 15 days and it still shows pending. Technically I should be getting paid for this next week since they say 10 business day to approve and 10 business days to pay. I should of learned, This always happens with this casino, you can never just get paid, there is always a excuse. Please help.
Disputed Casino Palace of Chance Casino
Amount $2000

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Tawni, Today I received my payment. Thanks for all you do in resolving these problems.

Michelle
User name

Dear @barney,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name loyalty-level-2
Tawni, it's not that I have no faith in you. You have always helped resolve all my issues. It is the casino in general that the only way you can get paid is for you to step in and fix it. Why can't they just adhere to their terms without complaining. I do appreciate the help you give. Thank you

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500