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Withdrawal still not paid after 4 months


I submitted for a withdrawal of 800 dollars on march 30 2017 it was approved for a check and as of today i have yet to receive the funds i have written management many times concerning this issue at Managers@palace of chance .com was told it was escalated to the finance department on 6 different occasions given 6 different ticket numbers, i have also had chats with the withdrawal dept only to be patronized about being patient due to overwhelming amount of withdrawals this seems to be the normal answer all customer associates give you. this also will be the second withdrawal has taken over 4 months or more for me to receive my last withdrawal i received was from December 29th 2016 and I finally received a check on May 16 2017 this is totally unacceptable can someone please help me with this issue .. thank you
Disputed Casino Palace of Chance Casino
Amount $800

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Hello I am happy to say I have received my funds yesterday and I would like to say thank you very much for your help in this matter.. Thanks so much. Christina.
User name
Hi CTS--

I'm so very sorry for my slow reply--not sure why, but I only just saw your tracking.

The good news is that I do see your payment was delivered to you, Tuesday. ;-)

I wish you all the very best,

Tawni
User name loyalty-level-2
I have received your respo we and I am very grateful for your help in this matter I will be looking out for the email with the tracking him we and will definitely keep ASKGAMBLERS.COM posted with the Info. Thank you for all your help.

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500