Complaint #3 Baxterbet Casino

Withdrawal delay at baxterbet

By Lucie R.

5 months ago

I have a pending withdrawal of €469 requested on 22 December 2025. My account is fully verified and my proof of crypto deposit was accepted, yet the withdrawal remains pending. The casino is now requesting an unreasonable “crypto wallet ownership proof” that is technically impossible to provide.
Detailed description

I deposited using Bitcoin (BTC) and used the same wallet throughout. My Baxterbet account is fully verified.

On 22 December 2025, I requested a withdrawal of €469, which is still marked as pending. Currently, another €358 remains on my account balance.

A few days ago, Baxterbet requested proof related to my crypto deposit, which I provided from my crypto wallet and which was accepted. However, the casino has now introduced a new requirement, asking for a screenshot where my full name and email address must be visible directly inside the crypto wallet, together with the wallet address.

This request is technically impossible, as standard crypto wallets do not display personal identity details such as name or email inside the wallet interface.

I provided proof of idientity, ID, selfie and proof of deposit. All was ACCEPTED by Baxterbet.

I request AskGamblers’ assistance to ensure that my pending withdrawal of €469 is processed without further unreasonable requirements. My account is fully verified.

Kind Regards,

Disputed Casino Baxterbet Casino

Reason Delayed payment

Amount €827

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

repetna8

• Czech Republic

5 months ago

If you asking for someone crypto non-custodial wallet where should be email and name, then you dont know nothing about crypto, or you are doing it on purpose. Here is proof of that email what you asked for. This has nothing to do with KYC or AML.

Actually i got money and you can close it. Thanks askgamblers for your help.

AskGamblers

• Support Team

5 months ago

Dear @repetna8,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Baxterbet Casino

• Representative

5 months ago

Dear Player,

Thank you for reporting your concerns and for your patience while we reviewed this matter.

We would like to confirm that all pending withdrawals and the remaining account balance have now been fully processed on our end. As such, we consider this case resolved.

Please note that at the time of the withdrawal request, the account was subject to additional verification in accordance with our withdrawal rules and KYC/AML policies. These procedures are standard, are clearly outlined in our Terms and Conditions, and are readily available on our website. As per these policies, withdrawals may remain pending until a player’s identity is sufficiently verified.

The account was reviewed and handled in line with our internal procedures and in full compliance with our Terms and Conditions. Once the required verification steps were completed, the withdrawals were promptly processed.

We appreciate your cooperation throughout the verification process and thank you for bringing this matter to our attention. Should you have any further questions or require assistance, our support team remains available.

Best regards,
Baxterbet Casino

Baxterbet Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $487

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Baxterbet Casino Complaints

See all complaints for this casino

Cash out not received

On Dec 4 I won and withdrew $250. Baxterbet says paid. It is not. I've submitted by email and chats with customer support -numerous times-all documents and screenshots they asked for. I was given a ticket and the situation was escalated to customer support team for resolution. Every business day since I have had to log in and go through the same steps and questions with customer support and everytime I have to start all over and I am not receiving my funds.

Ticket number is useless so far. I don't know what else I can do to obtain my money from baxterbet casino.

Another thing: when searching for contract information baxterbet states that it is operating under a different company name. Their site says Neon Games in San Jose. This website says another company!?

Is there any help for this? Much appreciated

Resolved

$250

My withdraw requests are cancelled every 24h for no reason

Since 5 days i'm trying to withdraw my small winings from baxterbet but during this time they reject my withdraw requests 8 times for no reason. When i asked why they do this every time they writing that they have "technical issues" with skrill. I asked them can i withdraw using some different method and they reply that i can't because i made a deposit using skrill. This is lie because i made my first withdraw to bank account and earlier made deposit using skrill as is shown in screeshot to this complain. During last withdraw consultant in chat guarantee me that my withdraw now will be send and of course it has been rejected for no reason (transcript of this conversation is in attachment to this complain).

My question is simple will baxterbet stop lying in case of my withdraw request and send me withdraw or they don't and it will be unfortunately prove that this casino is currently a scam ?

Resolved

zł900