Complaint #2 Baxterbet Casino

Cash out not received

By KookumandJayden

6 months ago

On Dec 4 I won and withdrew $250. Baxterbet says paid. It is not. I've submitted by email and chats with customer support -numerous times-all documents and screenshots they asked for. I was given a ticket and the situation was escalated to customer support team for resolution. Every business day since I have had to log in and go through the same steps and questions with customer support and everytime I have to start all over and I am not receiving my funds.

Ticket number is useless so far. I don't know what else I can do to obtain my money from baxterbet casino.

Another thing: when searching for contract information baxterbet states that it is operating under a different company name. Their site says Neon Games in San Jose. This website says another company!?

Is there any help for this? Much appreciated

Disputed Casino Baxterbet Casino

Reason Delayed payment

Amount $250

Discussion

AskGamblers

• Support Team

6 months ago

Dear @KookumandJayden,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Baxterbet Casino

• Representative

6 months ago

Dear Player,

Thank you for reaching out to us regarding this matter.

After reviewing your case, we can confirm the following:

Your withdrawal request was made on 2025-12-04 and processed on our end the following day. The funds were successfully sent from our system.

Following further communication between you and our support team, you have now provided a statement, which allowed us to trace the payment. Our respective teams have already shared an update with you, stating that the withdrawal has been successfully deposited to your account on on 14.12.2025 to the email address registered with your account, as well as in response to your complaint on this forum. We kindly ask that you double-check your inbox, including any spam or junk folders.

Please provide us with any updates or screenshots of your inbox if necessary. As it stands, both our records and our payment provider confirm that the transaction was completed on our end, meaning our obligation to send the funds has been fully met.

We appreciate your cooperation and understanding in this matter and hope this clarifies the situation.

Best regards,
Baxterbet Casino

Baxterbet Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $487

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Baxterbet Casino Complaints

See all complaints for this casino

Withdrawal delay at baxterbet

I have a pending withdrawal of €469 requested on 22 December 2025. My account is fully verified and my proof of crypto deposit was accepted, yet the withdrawal remains pending. The casino is now requesting an unreasonable “crypto wallet ownership proof” that is technically impossible to provide.
Detailed description

I deposited using Bitcoin (BTC) and used the same wallet throughout. My Baxterbet account is fully verified.

On 22 December 2025, I requested a withdrawal of €469, which is still marked as pending. Currently, another €358 remains on my account balance.

A few days ago, Baxterbet requested proof related to my crypto deposit, which I provided from my crypto wallet and which was accepted. However, the casino has now introduced a new requirement, asking for a screenshot where my full name and email address must be visible directly inside the crypto wallet, together with the wallet address.

This request is technically impossible, as standard crypto wallets do not display personal identity details such as name or email inside the wallet interface.

I provided proof of idientity, ID, selfie and proof of deposit. All was ACCEPTED by Baxterbet.

I request AskGamblers’ assistance to ensure that my pending withdrawal of €469 is processed without further unreasonable requirements. My account is fully verified.

Kind Regards,

Resolved

€827

My withdraw requests are cancelled every 24h for no reason

Since 5 days i'm trying to withdraw my small winings from baxterbet but during this time they reject my withdraw requests 8 times for no reason. When i asked why they do this every time they writing that they have "technical issues" with skrill. I asked them can i withdraw using some different method and they reply that i can't because i made a deposit using skrill. This is lie because i made my first withdraw to bank account and earlier made deposit using skrill as is shown in screeshot to this complain. During last withdraw consultant in chat guarantee me that my withdraw now will be send and of course it has been rejected for no reason (transcript of this conversation is in attachment to this complain).

My question is simple will baxterbet stop lying in case of my withdraw request and send me withdraw or they don't and it will be unfortunately prove that this casino is currently a scam ?

Resolved

zł900