Complaint #1 Baxterbet Casino

My withdraw requests are cancelled every 24h for no reason

By kamcio

7 months ago

Since 5 days i'm trying to withdraw my small winings from baxterbet but during this time they reject my withdraw requests 8 times for no reason. When i asked why they do this every time they writing that they have "technical issues" with skrill. I asked them can i withdraw using some different method and they reply that i can't because i made a deposit using skrill. This is lie because i made my first withdraw to bank account and earlier made deposit using skrill as is shown in screeshot to this complain. During last withdraw consultant in chat guarantee me that my withdraw now will be send and of course it has been rejected for no reason (transcript of this conversation is in attachment to this complain).

My question is simple will baxterbet stop lying in case of my withdraw request and send me withdraw or they don't and it will be unfortunately prove that this casino is currently a scam ?

Disputed Casino Baxterbet Casino

Reason Declined payment

Amount zł900

Discussion

AskGamblers

• Support Team

6 months ago

Dear @kamcio,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Baxterbet Casino

• Representative

6 months ago

Dear All,

We would like to provide an update, as the documents referenced above were forwarded to the relevant teams some time ago. Based on our records, the account has now been successfully verified, the verification process has been completed, and the funds have been processed and paid on our end. We appreciate the player’s cooperation throughout this process.

The funds should be received, if not already, within the next few business days. With this, our obligations have been fulfilled and the matter can be considered resolved. The player may confirm receipt or provide any further updates at any time.

Best regards,
Baxterbet Casino

kamcio

• Poland • 12 reviews

6 months ago

As i can see in my account in baxterbet i still don't have any button to upload more documents. Your chat support wrote that they will fix this but as i there is still nothing, so i'm sending 2 invoices here and i've already send it to baxterbet support email.

Baxterbet Casino

• Representative

6 months ago

Dear Player,

As clearly outlined in our previous communication, we require one of the specified Source of Wealth documents covering the last three months. Our team has confirmed that you submitted a receipt for services rendered in October; however, to complete the verification, we also need the same type of documentation for August and September.

We kindly ask that you provide these documents at your earliest convenience so we may proceed with your case.

Best regards,
Baxterbet Casino

Baxterbet Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $487

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Baxterbet Casino Complaints

See all complaints for this casino

Withdrawal delay at baxterbet

I have a pending withdrawal of €469 requested on 22 December 2025. My account is fully verified and my proof of crypto deposit was accepted, yet the withdrawal remains pending. The casino is now requesting an unreasonable “crypto wallet ownership proof” that is technically impossible to provide.
Detailed description

I deposited using Bitcoin (BTC) and used the same wallet throughout. My Baxterbet account is fully verified.

On 22 December 2025, I requested a withdrawal of €469, which is still marked as pending. Currently, another €358 remains on my account balance.

A few days ago, Baxterbet requested proof related to my crypto deposit, which I provided from my crypto wallet and which was accepted. However, the casino has now introduced a new requirement, asking for a screenshot where my full name and email address must be visible directly inside the crypto wallet, together with the wallet address.

This request is technically impossible, as standard crypto wallets do not display personal identity details such as name or email inside the wallet interface.

I provided proof of idientity, ID, selfie and proof of deposit. All was ACCEPTED by Baxterbet.

I request AskGamblers’ assistance to ensure that my pending withdrawal of €469 is processed without further unreasonable requirements. My account is fully verified.

Kind Regards,

Resolved

€827

Cash out not received

On Dec 4 I won and withdrew $250. Baxterbet says paid. It is not. I've submitted by email and chats with customer support -numerous times-all documents and screenshots they asked for. I was given a ticket and the situation was escalated to customer support team for resolution. Every business day since I have had to log in and go through the same steps and questions with customer support and everytime I have to start all over and I am not receiving my funds.

Ticket number is useless so far. I don't know what else I can do to obtain my money from baxterbet casino.

Another thing: when searching for contract information baxterbet states that it is operating under a different company name. Their site says Neon Games in San Jose. This website says another company!?

Is there any help for this? Much appreciated

Resolved

$250