What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

QueenVegas Casino - Withdrawal declined, no support in place to tell why

RESOLVED
Complaint Info
Disputed casino QueenVegas Casino
Reason Declined payment
Posted on May 13, 2018

This is the first time in my casino practice i see the withdrawal being cancelled without providing a reason for doing that. How am i supposed to know what is wrong? Right along with the withdrawal cancellation email i received two other emails that my documents are verified so i assume that the documents are not the reason for cancellation the withdrawal. I created another request for withdrawal and looking forward to get it done. In addition - the information mentioned on AskGamblers regarding 24/7 chat on QueenVegas is wrong. You can easily check that. Their support is operating only in certain hours but for sure not 24/7.

Posted on May 14, 2018

Hi 39MLK69

thank for letting me know about your problem.

Your Problem was regarding support requesting another utility bill .. which you have send and your withdrawal has also been processed now.

I wish you all the best

Brgds

QueenVegas Team

AskGamblers
Posted on May 14, 2018

Dear @39mlk69,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

39mlk69 Ukraine
Posted on May 15, 2018

No funds received yet.

Posted on May 15, 2018

Hi

you have chosen Visa as withdrawal option this will take 2 to 7 days

From our side it is processed which I think you can see in your Account as well .

All the best to you

Thanks

QueenVegas Team

Posted on May 17, 2018

I have received my withdrawal.
Thanks!

AskGamblers
Posted on May 17, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy