My withdrawal was approved on July 4th, 2016. On July 19th, it was moved to the escalations department. It is now August 28th and I haven't received any more information. Support has stopped responding to my emails. I have made many deposits, and I haven't broken any rules. I just need my winnings. Other casinos are paying out in 1-2 weeks. I prefer Planet 7s games, but I can't wait for months for a withdrawal.