Ag Awards

Planet 7 Casino - Withdrawal approved on July 4th but not received yet

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 2426
Nathanh1995 United States Message
Posted on August 31, 2016

My withdrawal was approved on July 4th, 2016. On July 19th, it was moved to the escalations department. It is now August 28th and I haven't received any more information. Support has stopped responding to my emails. I have made many deposits, and I haven't broken any rules. I just need my winnings. Other casinos are paying out in 1-2 weeks. I prefer Planet 7s games, but I can't wait for months for a withdrawal.

Posted on August 31, 2016

Dear @Nathanh1995,

Please make sure to update your complaint accordingly and clarify the amount of the disputed withdrawal request/s.

Thank you for your cooperation.

Nathanh1995 United States Message
Posted on August 31, 2016

Two withdrawals have been approved and not sent. $200 and $2226.

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