On December 10, 2016 I won and made a withdrawal request of $600. The request was approved on December 23, 2016. Then on December 23, 2016 I won $300 and the request was approved on 1/3/2017. To date, neither of these withdrawals have been paid. I have chatted with various representatives and spoken to various representatives on the phone. The excuse for the delay in payment has been the same......they are backed up with processing payments and to check back again the next week. I have tried to be patient and to trust and believe that the payments will be received. This is primarily because I have not had any trouble with other withdrawals from Planet 7. However, I am beginning to become concerned about my withdrawals and wonder if they will ever be paid out. Neither winning was from the use of a coupon combined with a deposit. Both winnings were from money I won on the free spins that are offered to "depositing players, and using that money to play other slots, which according to their guidelines is perfectly acceptable and expected.
12/10/2016 12:30 AM Check Withdrawal Requested -$600.00
12/23/2016 08:56 AM Check Withdrawal Approved! -$600.00
12/23/2016 01:33 PM Check Withdrawal Requested -$300.00
01/03/2017 01:53 PM Check Withdrawal Approved! -$300.00