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Withdrawal and verification issue

RESOLVED
Complaint Info
Disputed casino Teambet Casino
Reason Verification issues
Amount € 3000
Posted on August 30, 2014

Hi , I was playing in Teambet.com , after few succesfull bets I want to withdraw my money. They asked me for documents for account verification. I send them all documents what they asked for. Additionaly they asked for a photo of me holding my ID, I send it to them too. After that they stop commucating with me. After I contact them via email they responded that they reserve righ to check my documents as long as they need, so it basically meant that they can hold my money as long as they want to. After all they stop responding to my emails, turn off they live chat . Now I have in this sportsbook 3000.34 euros .Please help me with this issue.

Posted on September 3, 2014

Hello,

Investigation on users account and KYC (account approval procedures) completed and users withdrawal processed successfully.

Teambet.com
Customer Support

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