Complaint #388
Slots of Vegas Casino
Withdrawals Totaling $20,000 Unfairly Declined
8 years ago
I won a jackpot of $26,940.95 and I made 8 withdraw request each for $2500 for a total of $20,000 and left the rest in my account to play on. I had used a bonus when I made my deposit and I completed the play through. I had made my request for withdraw of the $20,000 A few days later I log on to play and I decided to play blackjack and I never play anything except slots but wanted to try something new that day, I am now being told that they are not going to pay me my $20k because I played blackjack and rules on the bonus was for slots and keno and they said the bonus was still active as long as the winnings are still in my account. There is no where that states once you colmplete the play through and fulfill the bonus that you can’t then play other games. They said because I was playing on winnings I had won from that bonus that it voided everything out. Which doesn’t make any sense cause I completed the bonus and had requested the 8 withdraws each for $2,500 days before. I completed the bonus and it was way beyond completed and now they are going to scam me out of paying me the $20,000. That I rightfully won and fulfilled everything I needed to. That would be just like me collecting the payment for the $20,000 and leaving the rest of the money in my account and coming back several months later and deciding to play blackjack then. I want to get this resolved and come up with a resolution.
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