9 years ago
They accepted my with draw 4/3/2017 to be paid out in bitcoin it is 25 business days later. They withdraw was for 2500 dollars and with my deposit taken out it totales $2223 and have only got run around after run around. They tell me the managers have escalated it 3 times and will be updated just to hear no news. What do i do? The live chat does not work for me anymore and no one returns my calls or emails.
AskGamblers
8 years ago
• Support Team
Dear @DanglyDan92,
Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.
Thank you for your cooperation.
Palace of Chance Casino
8 years ago
• Representative
Hi Danglydan--
I've just checked on your account and I see we've issued the remaining payment to your Bitcoin account, this morning. ;-)
Again, I apologize for the delays.
All the very best,
Tawni
I've just checked on your account and I see we've issued the remaining payment to your Bitcoin account, this morning. ;-)
Again, I apologize for the delays.
All the very best,
Tawni
Palace of Chance Casino
8 years ago
• Representative
Hi Danglydan--
I'm very sorry for the delays and frustration you've experienced with this.
I've reviewed your account and I do see a Bitcoin payment in the amount of $2223 was issued to your wallet, yesterday (the 21st). As we're currently struggling with velocity limits with our Bitcoin processor, the remaining balance ($500) will be paid early next week.
I'll be sure to update you in the next few days.
All the best,
Tawni
I'm very sorry for the delays and frustration you've experienced with this.
I've reviewed your account and I do see a Bitcoin payment in the amount of $2223 was issued to your wallet, yesterday (the 21st). As we're currently struggling with velocity limits with our Bitcoin processor, the remaining balance ($500) will be paid early next week.
I'll be sure to update you in the next few days.
All the best,
Tawni
AskGamblers
8 years ago
• Support Team
Dear Palace of Chance Casino,
Please let us know if there's some update regarding this case.
Palace of Chance Casino Complaint Stats
Resolved
215 / 231
Avg. Amount
$2,698
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
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