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Withdrawal delayed


They accepted my with draw 4/3/2017 to be paid out in bitcoin it is 25 business days later. They withdraw was for 2500 dollars and with my deposit taken out it totales $2223 and have only got run around after run around. They tell me the managers have escalated it 3 times and will be updated just to hear no news. What do i do? The live chat does not work for me anymore and no one returns my calls or emails.
Disputed Casino Palace of Chance Casino
Amount $2223

Discussion

User name

Dear @DanglyDan92,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi Danglydan--

I've just checked on your account and I see we've issued the remaining payment to your Bitcoin account, this morning. ;-)

Again, I apologize for the delays.

All the very best,

Tawni
User name
Hi Danglydan--

I'm very sorry for the delays and frustration you've experienced with this.

I've reviewed your account and I do see a Bitcoin payment in the amount of $2223 was issued to your wallet, yesterday (the 21st). As we're currently struggling with velocity limits with our Bitcoin processor, the remaining balance ($500) will be paid early next week.

I'll be sure to update you in the next few days.

All the best,

Tawni
User name

Dear Palace of Chance Casino, 



Please let us know if there's some update regarding this case.

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500