Complaint #10 Wintopia Casino

My withdraw was delayed more than 6 days

By Chanut C.

2 years ago

My first time to play the wintopia casino. I sign up to the wintopia casino on 30.05.24.

After that i play on Esport and win a bit.

So, I made withdraw at 31.05.24 and still waiting.

I successful KYC already. Please help.

The support casino told me will process within 24 hrs.

I still waiting for a long time.

Disputed Casino Wintopia Casino

Reason Delayed payment

Amount €150

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Chanuch

• Thailand

2 years ago

I got my withdraw already. Thankyou :)

Wintopia Casino

• Representative

2 years ago

Dear Chanuch and AskGamblers team,

We would like to kindly inform you that the KYC process was already completed and the withdrawals have been successfully processed from our side.

Kind regards,
Wintopia team!

Wintopia Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $469

Avg. Complaint Duration 3 days

Avg. Response Time 1 day

Wintopia Casino Complaints

See all complaints for this casino

Delaying withdraw for no reason

Casino has been delaying my withdraw it’s been 10 days today (21/07) for no apparent reason. It’s not my first withdrawal I’ve done to this casino so my account is verified and all. When I try to message the live chat they just keep spamming the same copy paste message. Now they have also revoked my vip live chat status and any bonus I can receive from the site. It’s really starting to become sketchy.

Resolved

€300

Withdrawal cancelation x 10

I recently won $2000 and have been trying to withdraw it. My daily withdrawal limit is $750 and weekly $1500 so I have been trying to withdraw in $750 increments. So far you have only processed 1 payment of $750 and at time of writing you have canceled 10 withdrawals from me.

When I ask I get an email saying the interac request has expired. This must be due to slow processing by you.

I have never had a problem before and my account is verified and in good standing.

Resolved

$1,250

Withdrawal denied several times

I am fully verified with Wintopia Casino but keep getting withdrawals denied.

I was told credit card withdrawal is not possible and I had to make an Interac deposit to be able to withdraw via Interac which I duly did. My withdrawal was denied and I was asked for more bank details, transit no, etc, again I provided all this and was still denied.

I am now being asked to provide the same documents that I have already provided in my approved verification.

I believe this is a stalling tactic to delay my withdrawal.

Rejected

$2,900