They closed my account and do not pay my money

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that WinTomato Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear karamba9,

Thank you for bringing your concerns to our attention. We have thoroughly reviewed your account and the activities in question.

Investigation Findings:

Upon careful analysis, we found that your betting activities exhibited patterns consistent with value betting, which is a violation of our platform’s terms and conditions. Specifically, we noted the following:

• Unusual Betting Patterns: Your account displayed consistent high-value bets placed at specific times, often immediately before significant odds changes. The following activity is confirmed by a third-party service provider as well, and we can bring the evidence if required.

• Exploitation of System Delays: It appears you were able to place bets that leveraged delayed odds updates, giving you an unfair advantage.

Platform Terms and Conditions:

As outlined in our terms and conditions, value betting and exploiting system vulnerabilities are strictly prohibited. These measures are in place to ensure a fair and equitable betting environment for all users. The relevant sections of our terms state:

• Fair Play: All users must engage in fair betting practices. Any form of cheating or exploitation will result in account review and potential sanctions.

• Account Suspension: Accounts found to be in violation of our policies may be subject to suspension or permanent closure.

https:­//w­int­oma­to.c­om­/en­/ne­ws/­spo­rts­-te­rms­-an­d-c­ond­itions (Paragraph 12.2.1) 12.2.1

Actions Taken:

Based on our findings, the following actions have been taken on your account:

• Account Review: Your account has been thoroughly reviewed, and the value betting activities have been confirmed.

• Account Status: As per our policies, your account has been [suspended/closed], and any remaining balance will be held pending further review.

***The following activity is confirmed by a third-party service provider as well, and we can bring the evidence if required.

Regards,

Wintomato Risk Management Team

Dear all,

This complaint has been reopened as per WinTomato Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear WinTomato Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.