Casino rejected the payment and took the balance

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that WinTomato Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear maakkee90,

Thank you for bringing your concerns to our attention. We have thoroughly reviewed your account and the activities in question.

Investigation Findings:

Upon careful analysis, we determined that your betting activities exhibited patterns consistent with value betting, a violation of our platform’s terms and conditions. Specifically, we noted the following:

• Unusual Betting Patterns: Your account consistently placed high-value bets at specific times, often immediately before significant odds changes. This activity has been confirmed by a third-party service provider, and we can provide evidence if required.

• Exploitation of System Delays: It appears you were able to place bets that leveraged delayed odds updates, giving you an unfair advantage.

Platform Terms and Conditions:

As outlined in our terms and conditions, value betting and exploiting system vulnerabilities are strictly prohibited. These measures ensure a fair and equitable betting environment for all users. The relevant sections of our terms state:

• Fair Play: All users must engage in fair betting practices. Any form of cheating or exploitation will result in account review and potential sanctions.

• Account Suspension: Accounts found in violation of our policies may be subject to suspension or permanent closure. (Paragraph 12.2.1 of our terms: https:­//w­int­oma­to.c­om­/en­/ne­ws/­spo­rts­-te­rms­-an­d-c­ond­itions)

Actions Taken:

Based on our findings, the following actions have been taken on your account:

• Account Review: Your account has been thoroughly reviewed, and the value betting activities have been confirmed.

• Account Status: In accordance with our policies, your account has been [suspended/closed]. This activity has been confirmed by a third-party service provider, and we can provide evidence if required.

P.S.

All deposits made by the player have been fully refunded. Only after identifying the value betting activities was the account suspended and the last bets canceled.

We appreciate your understanding and cooperation in this matter.

Best regards,

Wintomato Risk Management Team

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of WinTomato Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Dear WinTomato Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.