Complaint #1 WinSpin Casino

Bonus not credited casino WinSpin

By Albert S.

1 month ago

I signed up at WinSpin Casino and selected the welcome bonus for my first deposit. I made the deposit, received the bonus, played the slots, managed to win a bit, and submitted a withdrawal request. The next day, I decided to make a second deposit and selected the second-deposit bonus. I made the deposit; the casino system confirmed my selection, and I received an automated message, but the bonus was not credited to my account. I tried to contact support, but the site's live chat wasn't working. I waited a while, but the bonus still didn't appear. I played the slots and submitted a withdrawal request. Today, I saw that the live chat was working, so I asked why the bonus hadn't been credited. The agent claimed I hadn't activated it. I sent them a screenshot from the site showing the automated message confirming I had activated the bonus and asked them to credit it. Support refused, insisting that I hadn't activated the bonus. That isn't true! I ask that this matter be investigated and that I be helped to receive the bonus I am entitled to.

Disputed Casino WinSpin Casino

Reason Bonus terms violation

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Albert0608

• Russia

1 month ago

I confirm the bonus has been credited to your balance. Please close the complaint.

AskGamblers

• Support Team

1 month ago

Dear @Albert0608,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

WinSpin Casino

• Representative

1 month ago

Hi there,

We apologize for late answer somehow we did not have access to AG.

Regards to complaint we have checked players profile and added 2nd deposit bonus on his account today.

We invite player to confirm that. Bonus T&C apply.

Winspin Team

WinSpin Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $11

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

WinSpin Casino Complaints

See all complaints for this casino

2nd deposit disappeared 1st and 3rd deposit has been credited

On Saturday, 13 September 2026, I registered an account at Winspin Casino and completed the verification process. I made my first deposit of [€20] in Solana. Everything went smoothly—the deposit arrived after approximately two or three minutes.
I lost that balance, so I made a second deposit of [€20], again using Solana. Coinbase clearly shows that the transaction was sent and confirmed, but the funds never appeared in my casino account.
I contacted customer support and explained the situation. I was told that the deposit was on its way, that crypto transactions can sometimes take longer, and that I should receive it within around [20] minutes. However, I never received this second deposit.
To check whether the issue was resolved, I made a third deposit. This one arrived successfully. After losing that balance as well, I contacted support again regarding the missing second deposit. A different support agent gave me [10] free spins and then ended the chat without resolving the issue.
I contacted support once more and spoke with another agent, who told me that my case would be reported to the finance department and that someone would contact me by email. It has now been three days, and nobody has contacted me. My [€20] deposit has effectively disappeared, even though Coinbase clearly shows that it was sent and confirmed.
I do not intend to keep playing games with customer support or listen to the same excuses repeatedly. That is why I am contacting AskGamblers. I found this casino through your website and would appreciate your assistance in resolving this matter.
I can provide screenshots of the Coinbase transaction, including the transaction ID, confirmation status, date, amount, and receiving address, as well as any relevant chat transcripts with Winspin support.

Edit: Day 20.09.26 still waiting for my money. No one contacted with me so im here again., I just realized my complain has been declined so added all screenshots here and waiting for decision. Thank you for your help

Resolved

€20