Complaint #3
WinSpin Casino
2nd deposit disappeared 1st and 3rd deposit has been credited
4 weeks ago
On Saturday, 13 September 2026, I registered an account at Winspin Casino and completed the verification process. I made my first deposit of [€20] in Solana. Everything went smoothly—the deposit arrived after approximately two or three minutes.
I lost that balance, so I made a second deposit of [€20], again using Solana. Coinbase clearly shows that the transaction was sent and confirmed, but the funds never appeared in my casino account.
I contacted customer support and explained the situation. I was told that the deposit was on its way, that crypto transactions can sometimes take longer, and that I should receive it within around [20] minutes. However, I never received this second deposit.
To check whether the issue was resolved, I made a third deposit. This one arrived successfully. After losing that balance as well, I contacted support again regarding the missing second deposit. A different support agent gave me [10] free spins and then ended the chat without resolving the issue.
I contacted support once more and spoke with another agent, who told me that my case would be reported to the finance department and that someone would contact me by email. It has now been three days, and nobody has contacted me. My [€20] deposit has effectively disappeared, even though Coinbase clearly shows that it was sent and confirmed.
I do not intend to keep playing games with customer support or listen to the same excuses repeatedly. That is why I am contacting AskGamblers. I found this casino through your website and would appreciate your assistance in resolving this matter.
I can provide screenshots of the Coinbase transaction, including the transaction ID, confirmation status, date, amount, and receiving address, as well as any relevant chat transcripts with Winspin support.
Edit: Day 20.09.26 still waiting for my money. No one contacted with me so im here again., I just realized my complain has been declined so added all screenshots here and waiting for decision. Thank you for your help
I lost that balance, so I made a second deposit of [€20], again using Solana. Coinbase clearly shows that the transaction was sent and confirmed, but the funds never appeared in my casino account.
I contacted customer support and explained the situation. I was told that the deposit was on its way, that crypto transactions can sometimes take longer, and that I should receive it within around [20] minutes. However, I never received this second deposit.
To check whether the issue was resolved, I made a third deposit. This one arrived successfully. After losing that balance as well, I contacted support again regarding the missing second deposit. A different support agent gave me [10] free spins and then ended the chat without resolving the issue.
I contacted support once more and spoke with another agent, who told me that my case would be reported to the finance department and that someone would contact me by email. It has now been three days, and nobody has contacted me. My [€20] deposit has effectively disappeared, even though Coinbase clearly shows that it was sent and confirmed.
I do not intend to keep playing games with customer support or listen to the same excuses repeatedly. That is why I am contacting AskGamblers. I found this casino through your website and would appreciate your assistance in resolving this matter.
I can provide screenshots of the Coinbase transaction, including the transaction ID, confirmation status, date, amount, and receiving address, as well as any relevant chat transcripts with Winspin support.
Edit: Day 20.09.26 still waiting for my money. No one contacted with me so im here again., I just realized my complain has been declined so added all screenshots here and waiting for decision. Thank you for your help
Screenshot
