Complaint #3 Winningz Casino

Previous withdrawal rejected without any reason and current withdrawal is delayed

By Abhass

8 months ago

Dear AG team,

I have requested the Withdrawal of €429 in crypto from Winningz Casino.

All the time I am asking for a timeframe, they cannot provide me with a timeframe on this.

Every time I ask about the withdrawal, they keep saying that we are working on this.

Earlier, I requested a withdrawal from my Mifinity wallet. It was rejected without any reason.

Please help.

Disputed Casino Winningz Casino

Reason Delayed payment

Amount €429

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Winningz Casino

• Representative

8 months ago

Hi,

We are pleased to learn that you have received the funds.

We truly appreciate your patience and understanding throughout the resolution process, and we regret any inconvenience you experienced. Your satisfaction is important to us, and we are glad that this matter has been successfully resolved.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Sincerely,
Winningz Casino

Abhass

8 months ago

Dear AG Team,

Thank you so much for helping me out in this matter. I really appreciate your help.

Thank you.

Abhass

8 months ago

Dear Ask Gamblers Team,

I have successfully received the withdrawal.
Please close this request.

Winningz Casino Team,

I really appreciate you timely response and making this matter priority.

Thank you so much

Winningz Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $291

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Winningz Casino Complaints

See all complaints for this casino

Account was not credited and money was taken

I've been in dispute with this casino over a week now, I deposited €62 , account was debited €67.90.

The funds did not go on to my balance and in my history on the website it states deposit was cancelled.

It has been taken from my bank i was told i would have a refund in 5-7 days. No refund issued.

Rang my bank and got the transaction ID they advised this is all the casino would need, they still wern't happy they wanted a statement.

I requested a statement and gave it to them. Now they are still stalling. My bank has advised they will apply for a chargeback after 15 days.

I am giving this casino the opportunity to rectify the situation before this happens.

Resolved

€68