Complaint #3 WinnerzOn Casino

I can not contact this casino

By Kaohsiung

3 years ago

Message on forum

Hi.

I have $296 in my account at Winnerzon and it says it's a bonus. However, I asked how much more I had on my rollover on Nov. 26. I was told $116.50. I bet that (and lost) and the money did not go into my regular balance. I also did not get paid for a bet I won (USC -3.5 over ND in NCAA football).

Since then, I have tried numerous times to contact them and nothing has worked. Chats don't connect and they do not respond to multiple emails or messages on their internal message system. I also left a message on their call system.

I did go on their site last Saturday (12/3) without logging on (on a new device) and I did chat with someone. I explained the football bet that had not been paid and that person said they would get back to me. No one has. He also said they would look at my other questions regarding the bonus after they had dealt with that bet.

I am very frustrated that my many attempts to contact this company have been ignored and my account is frozen. It won't let me make bets with the $296 I have.

My account number is 4695832 and the email I use is jmitchel43@hotmail.com.

Thank you.

Disputed Casino WinnerzOn Casino

Reason Other

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Kaohsiung

3 years ago

Yes, the issue was resolved.

AskGamblers

• Support Team

3 years ago

Dear @Kaohsiung,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

WinnerzOn Casino

• Representative

3 years ago

Hi Askgamblers team.
We are contacting with additional information we have gathered after our investigation with Winnerzon Customer Support team. As soon as got aware of this situation - it was Dec 15th, 2022, we have instantly reviewed the case and discovered technical issue with the bonus and its wagering. Because of that, customers bonus hasn't closed successfully and also bet, that had to be credited to real money balance wasn't credited automatically. On Dec 15th, 2022 we have credited customers account with real balance of 296.82 CAD (that had to be transferred from bonus balance automatically) and also credited the winning of 356 CAD for his bet that hasn't received. Customer was able to successfully withdraw full amount of 652.82 CAD.
We are really sorry, that customer had to reach AskGamblers to solve this. After investigating this with Customer Support team, it was discovered, that tickets created in the internal inbox system of the casino wasn't visible to them, but after finding out about this case all the requests have been found, still, we have not received any email nor live chat request from this customer.
Proofs that issue was solved in December can be provided on request, if required.
thank you for understanding
Regards
Winnerzon casino team

WinnerzOn Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $482

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

WinnerzOn Casino Complaints

See all complaints for this casino

Violation of withdrawal rules

Hello.

I registered at this casino, made a deposit, and managed to win first in the sportsbook, then I played in the casino, played slots, and won a total of more than 1,000.

I also played and bet 1000$ for withdrawal.

The rules say that withdrawals can take up to 5 days, but I asked the support and they told me that withdrawals are processed within 72 hours. However, no withdrawals were received within 72 hours or within 5 days.

Support is trying to solve something and sends endless requests, as a result, they generally start ignoring and not responding to messages.

I ask dear AskGamblers to help resolve the issue.

Thank you.

Resolved

$1,000

No withdrawals for 5 days

Hello,

I registered and played at this casino, managed to win 660$, bet 630$ on withdrawal, and played a little more for 30$, then made two more deposits of 10$ each, the last one using a bonus, which I refused when I couldn’t win it back.

Their rules indicate a withdrawal period of 3 to 5 days. On the 5th day, I asked what happened to my withdrawal, they started writing about delays, sending letters to the financial department, and so on.

Please note that support wrote that they do not violate deadlines, but as it turns out, they are lying. Dear Askgamblers, please help me resolve this issue.

Resolved

$630

Stalling withdrawal

I received a bonus of $10+40 in this casino, made the wager X50, and along the way I won in the sportsbook. Then I played the casino, played slots, everything would be fine, but I have been waiting for the withdrawal for five days already. Support wrote at first 72 business hours, then the withdrawal may be delayed for 5-10 days. It's no good. I do not recommend this casino to play, please help me to solve the problem.

Resolved

$298