Ag Awards

Maple Casino - Will not release withdrawal to the mastercard used for deposit

Complaint Info
Disputed casino Maple Casino
Reason Refund declined
Amount $ 200
Posted on October 1, 2015

Deposited money with mastercard. Site clearly shows mastercard as a preferred method for Canadian deposits.
Could not get withdrawal. Was asked to reinstall the program but after texting with the supposed supervisor was told that the Finance dept does not do withdrawals to MasterCard anymore.
No where on the site does it say this.
I was trying to withdraw $200 Sept23/15 11 pm PST in Canada

Posted on September 26, 2015

Dear @tashus,

Any update regarding your complaint? Thank you.

Posted on September 28, 2015

Dear Tashus

We do apologise for the delayed response.

We are currently undergoing upgrades in our Casino’s and we do apologise for the inconvenience caused. As per our processor, we are unable to process withdrawals via MasterCard.
We see that we have previously paid you back to your Visa Card which you have successfully received, could you please continue to withdraw via your Visa card going forward. At present all cash-ins have been successfully paid to your Visa

Once again , we apologise for the inconvenience, please feel free to contact us any time should you have any further questions.

Maple Casino Complaints Manager

Posted on October 1, 2015

Dear @tashus,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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