I am contacting ask gamblers today because my total winnings of $76,416.46 has been declined and voided from my account.
This is a very stressful situation I'm in right now because this was a legit Win and I feel I have been cheated out of the money I won because they made a mistake.
On 2/13/17 at 12:25am I went into live chat and I asked if I had any free chip bonuses that were available. They told me it would be a moment as they looked at my account to see. While I was waiting to get a response, I went on my phone and played my 7 daily free spins at 12:28am. (everything won off these spins has no max cashout) I won $400.70 off those spins, so I closed out of live chat since there was no longer any reason for me to want any type of free chip anymore. Then at 12:30am the person from planet 7 that I was in live chat with redeemed a loyalty bonus for $334.00 (with a x3 max cashout) without my consent. With out verifying it with me. I was no longer in the live chat and he/she never should have activated a free chip without first clearly verifying it with the player.
My balence went from $400.70 to $734.70. I then stoped playing, knowing I had to figure this out. At 7:17pm I log back on and go straight to live chat and I ask for them to remove the loyalty bonus because it was added without my consent and that I had $400.70 to play with that I won of my daily spins. They then removed that bonus.(see pictures below)
I then play on and off for about 2-3 days and I get my withdrawable Balance up to $77,418.46 and I send in requests to withdraw my money and on 2-19-17, I receive an email that only $1,002.00 is approved for withdrawal and the other $76,416.46 was declined and voided from my account because of a $334.00 loyalty bonus with a x3 max cashout was mistakenly added without my consent. The bonus money was never played and removed as soon as I noticed there mistake. This is a life changing amount of money and Im not settling for $1000. I spoke with James from planet 7 on the phone 2-20-17 and he confirmed everything I said is correct but that they areally only paying me $1000
Thanks for reading my situation and I can only pray that the management will do the honest and correct thing here and atleast come to an agreement for an amount for me to recieve.