Delay of withdrawals

I'm writing to ask for help in resolving my issue.

Two weeks have passed since I submitted my withdrawal request. I have submitted two requests totaling €1,780. The reason for the withdrawal request is dissatisfaction with the limits placed on my account.

I haven't received the money. I've contacted customer service several times regarding this matter, both via casino chat and email. The most common responses were, "We're checking your account; the withdrawal may be delayed."

I understand this, but two weeks have passed, and the situation is still the same.

My account is verified, and I'm not using any bonuses. I don't understand why this is taking so long.

I'm once again asking for help in resolving this situation