Complaint #4 Wildies Casino

Delay in disbursement of funds

By Arien7

1 month ago

I'm writing to ask for help in resolving my issue.

Two weeks have passed since I submitted my withdrawal request. I have submitted two requests totaling €1,780. The reason for the withdrawal request is dissatisfaction with the limits placed on my account.

I haven't received the money. I've contacted customer service several times regarding this matter, both via casino chat and email. The most common responses were, "We're checking your account; the withdrawal may be delayed."

I understand this, but two weeks have passed, and the situation is still the same.

My account is verified, and I'm not using any bonuses. I don't understand why this is taking so long.

I'm once again asking for help in resolving this situation

Disputed Casino Wildies Casino

Reason Delayed payment

Amount €1780

Discussion

AskGamblers

• Support Team

3 days ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Arien7

• 4 reviews

3 days ago

Dear AskGamblers
The funds were disbursed today. Thank you for your help in resolving the issue.

AskGamblers

• Support Team

5 days ago

Dear @Arien7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Wildies Casino

• Representative

5 days ago

Dear Arien,

We have decided to restore the previously confiscated funds and reopen your account solely to allow you to withdraw your remaining balance, including winnings.

All gameplay and deposits will remain restricted. You may now log in and request your withdrawal.

Once the withdrawal has been completed, your account will be permanently closed.

Thank you for your patience during the review.

Wildies Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $2,072

Avg. Complaint Duration 20 days

Avg. Response Time 3 days

Wildies Casino Complaints

See all complaints for this casino

Delay of withdrawals

Hi, I had around 3000 euros on this casino. I first submitted a withdrawal of 1200 which was paid. Then, I submited another of 1500, it was pending for a week. I contacted the casino and was told to wait. So I logged in after a few days and found out it got cancelled, and that I was unable to make a new withdrawal as well. They told me my account is under review, but one week has passed and it's still under review. So, overall, 3 weeks have passed since I requested the withdrawal and still haven't got my money. I have no choice but to make complaints because this is just taking too much time

55h left

€1,500