Delay in disbursement of funds

Dear AskGamblers Complaint Team,

We've already provided the basis for this decision: the player's account was flagged by our sports betting provider for activity consistent with arbitrage betting, which is expressly prohibited under Clause 18.2.6 of our Terms and Conditions accepted at registration. We've shared two representative Bet IDs (862997463530831872 and 862989479723466752) and offered full supporting documentation to AskGamblers on a confidential basis.

The player's response - that this pattern is normal for him "across different companies" - does not change our position. Our Terms and Conditions apply to activity on this account, and our review was based on that activity and our provider's assessment, not on a comparison to other operators' tolerance thresholds.

We stand by our decision and we consider our position fully documented at this stage.

Wildies Support Team

Nothing can be determined based on these numbers. I play for different companies. It's the same in all of them. It's only with scams like yours that I have a problem.

Thank you for your patience. After checking with our dedicated team, we can confirm that the player was identified with arbitrage activity in Basketball, involving both Prematch and Live betting.

The following Bet IDs were identified as examples of this activity:
862997463530831872
862989479723466752
We hope this information helps clarify the reason behind the action taken on the account.

Dear all,

This complaint has been reopened as per Wildies Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.