Delay in disbursement of funds

I believe I haven't broken any of the rules. My gaming history would confirm this. Unfortunately, my account was closed, and I have no proof. The casino's actions were intended to deprive me of my earnings.

Dear Wildies Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Marcin Gwiazdowski,

Subject: Account Review – Account Closure for Breach of Terms and Conditions

Following a recent internal review of your Wildies account 702749, we have determined that your betting activity falls within the type of conduct prohibited under Clause 18.2.6 of our Terms and Conditions, namely betting activity associated with arbitrage and/or coordinated betting strategies intended to exploit pricing discrepancies, market inefficiencies, promotional mechanics or timing irregularities.

As per our review, we have concluded that your activity constitutes a breach of Clause 18.2.6 of our Terms and Conditions. Accordingly, and in accordance with Clause 18.2.6 and the applicable provisions of our Terms and Conditions, Wildies has exercised its contractual rights as follows:

- the winnings generated through the prohibited activity have been declared invalid and have been voided and removed from your account;
- any remaining balance representing your legitimate deposited funds (if applicable) will be handled in accordance with our Terms and Conditions and applicable legal and regulatory requirements; and
- your account has been permanently closed with immediate effect.

This decision has been reached following a review of your betting activity against our Terms and Conditions and our internal integrity procedures.
If you believe this decision has been made in error, you may contact our Customer Support team, who will review any additional information you wish to provide in accordance with our complaints procedure.

Hello. After 18 days, my withdrawals were canceled and the funds in my account were confiscated. When I spoke with customer service, I didn't receive any detailed information about why this happened.