Complaint #10 Wildfortune Casino

Site refusing to pay to Card or Bank

By Mitrovicgoat

1 year ago

I signed up to Wildfortune a couple of months ago. One of the reasons was that they offer withdrawal to Mastercard. I lost several hundred euros only depositing with Mastercard. I then won a relative small amount (440 euro) and wanted to withdraw. My first withdrawal (Mastercard) was declined and they told me to use another method. I then used Bank Transfer and with was declined and they asked me to use another bank account (I only have one).
Mastercard and Bank Transfer are the only options I have because Skrill and Neteller are not operating in my country, so as for now I don't have any chance to withdraw.
They claim that I can contact them on Live chat but the only support they offer is via Email and all the answers are standard non-helpfull answers.
Hopefully someone at AG can take a look at this for me.

Disputed Casino Wildfortune Casino

Reason Declined payment

Amount €440

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mitrovicgoat

1 year ago

I have recieved the funds. Thank you for the help AG

Wildfortune Casino

• Representative

1 year ago

Dear AskGamblers,

Thank you for your continued attention to this case.

We have already reached out to the player directly and requested that they initiate a withdrawal via credit card. We are currently awaiting their response and withdrawal request. Once we receive it, our Payment Team will promptly attempt to process the transaction.

We will ensure both you and the player are updated immediately should there be any further updates.

Best regards,
Wildfortune Casino

AskGamblers

• Support Team

1 year ago

Dear Wildfortune Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Wildfortune Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $780

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

Wildfortune Casino Complaints

See all complaints for this casino

Will not pay out 650 USD winnings

Hi there,

I am having an issue with this casino in where they are not sending my winnings. I made a withdrawal on May 2nd for $650.00. After a few days I followed up and was told the withdrawal was completed on their end and they were just waiting on approval of my bank to accept the funds. I thought this was weird after because I did not give them my bank account details and I had used e transfer and a debit card to make my deposits. After a week of not receiving my winnings I have been in contact with the casino many times trying to see where my winnings were at. They just keep telling me someone will be back in contact with me, but no one ever is. I have sent about 5 or 6 emails to the support email and talked on the live chat with them about 6 or 7 times. I have all these conversations saved if you need to see. I was told my withdrawal will be done as soon as they can get to it. After I had thought my withdrawal was complete I had self excluded my account to take a break from gambling but now realized they have not even completed the withdrawal. The Terms and Conditions on their site say that if you have self excluded to contact the casino to receive your withdrawal which I have been trying to do. I think they are trying to stall on sending me the money and it has been 3 weeks and they are doing nothing to resolve my issue. I have sent them all the documents they have asked for, have been following up every few days and they are still not sending me my money or giving me any answers on when they are going to complete it. I have been patient with them and gave them the benefit of the doubt that they were just busy but I am pretty sure they just do not want to send me the winnings so this is my last resort at trying to get this solved. I do not think it is right that they take advantage of their customers like this and refuse to pay out winnings that I have won legally which is why I am making a complaint now. I hope you can help to resolve this. If this is a scam website then there should be something done about it so they cannot rip off other customers like this again. Thank you for your time!

Resolved

$650

Refuses to pay my winnings

My account is fully verified since November 29th.

I requested a payout of 1001 EUR on Nov 30th for the first time. It was rejected without reason and I was not notified about it.

I made 5 more requests in the following 3 days which were all rejected without notification or reason. Every time I had to check my account to find out the money was put back in. After a couple of complaints I was told to request a withdrawal again, which I did on December 3rd.

Since then (11 days ago) the request is pending. In the t&c it says "Your withdrawals will be processed as soon as possible, however, please keep in mind that some web wallets take up to three (3) days to process the withdrawal request."

Hence I assume that 3 days is the maximum...

When I ask the live chat I get different answers depending on the agent. One agent said the regulation body (MGA) would not verify the withdrawal, another told me the payment system (Skrill) might block the withdrawal and yet another agent said they didnt know what caused the issue but they would put it on top priority. That was 5 days ago and still I did not get any update.

I was promised that my winnings were legit and I would get paid eventually, but I dont understand why they dont just send the money and solve their issue with whatsover afterwards.

Resolved

€1,001