My account is fully verified since November 29th.
I requested a payout of 1001 EUR on Nov 30th for the first time. It was rejected without reason and I was not notified about it.
I made 5 more requests in the following 3 days which were all rejected without notification or reason. Every time I had to check my account to find out the money was put back in. After a couple of complaints I was told to request a withdrawal again, which I did on December 3rd.
Since then (11 days ago) the request is pending. In the t&c it says "Your withdrawals will be processed as soon as possible, however, please keep in mind that some web wallets take up to three (3) days to process the withdrawal request."
Hence I assume that 3 days is the maximum...
When I ask the live chat I get different answers depending on the agent. One agent said the regulation body (MGA) would not verify the withdrawal, another told me the payment system (Skrill) might block the withdrawal and yet another agent said they didnt know what caused the issue but they would put it on top priority. That was 5 days ago and still I did not get any update.
I was promised that my winnings were legit and I would get paid eventually, but I dont understand why they dont just send the money and solve their issue with whatsover afterwards.