Complaint #4 WildCoins Casino

WildCoin Casino - Usage of deposited Amount not possible

By hugbearli

3 years ago

First: Sorry for my English, hope you understand it.
I have a strange Problem and give the Casino over 2 Weeks Time to resolve it and advice some Solutions but it was not resolved. All my Solution Ideas was *ignored* and support always answer the Same ...

Problem: I have used bitcoins before on this Casino and change my Wallet to EUR. I make a small Deposit over 20 Euro and it was credited with the 50 Bonusspins. In my Account, it show me the correct Amount.
Now the Bug: To play with this Money i need to choose (after login) EUR, default it shows btc. EVERYTIME (i try on 5(!!!) Devices) after change the Currency the Website make a Logout and i cannot play or Withdrawal..

I attach here my E-Mails with the Casino Support, with my Ideas for a Solution. I already sent in Live Chat 2 Video Recordings (too big for attach here" from my Cellphone, so the Casino was able to see it. I'm very sorry to open a Case about a small Amount + 50 Spins but i try all other Ways :( Thanks for your Help in Advance :)

Disputed Casino WildCoins Casino

Reason Other

Amount €20

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Inactive user

3 years ago

Dear AskGamblers,

yes, it works now and you can close This Complaint. Thanks again for this Service here =)

AskGamblers

• Support Team

3 years ago

Dear @hugbearli,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

WildCoins Casino

• Representative

3 years ago

Dear HUGBEARLI and AskGamblers team,

To begin with, we would like to mention that our team is always loyal to our players and our technical department works tirelessly in order to provide excellent software. However, according to the terms and conditions of our casino, its directors, employees, partners, and service providers do not warrant that the software and Website are free from errors.

Moreover, we would like to express our gratitude for your help in resolving this issue. All suggestions were taken into account, and there was a need to receive a final response from our tech department in order to provide you with the best solution.

Furthermore, once there was an answer from the relevant department, the player was informed and guided. Dear HUGBEARLI, we kindly ask you to check your email box and contact us back if the issue still persists.

Looking forward to hearing from you soon!
We apologize for the inconvenience, it took some time to handle your request, and we hope for your understanding.

Kind regards,
WildCoins Casino Team

WildCoins Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $33

Avg. Complaint Duration 1 day

Avg. Response Time 14 hours

WildCoins Casino Complaints

See all complaints for this casino

Return delay

Hello. I discovered this casino a month ago. I created an account, I was given a no deposit bonus. I won it back and made a deposit, played a little and tried to withdraw money. It turned out that the no deposit bonus is not available for my country, so the winnings were deducted from the balance. But, in addition, when verifying documents, they considered that I had forged documents and therefore my account was closed and said they would refund my deposit. I don't want to prove that I didn't forge documents. I just need my deposit refunded. But it's been a month. I write to them every week and ask why there is no return. They answer every time "we are working on it, wait". No one says how long to wait. I believe that a month is already a serious period and if they wanted to, they would have considered this case long ago and returned the money to me. I understand that they will endlessly delay the moment and eventually will not return my deposit. I hope with your help I will speed up this process.

Resolved

$46