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LeoVegas Casino - Why is the proof for other casinos not good enough?

RESOLVED
Complaint Info
Disputed casino LeoVegas Casino
Reason Verification issues
Amount £ 2000
Posted on December 27, 2014

Hi AskGamblers, I joined Leo Vegas on Xmas Eve, made 2 deposits and fulfilled all wagering requirements and made a withdrawal request of 2,000.00. This is a lot of money for me, and I was asked to provide documents for verification. I sent an email I had sent to another casino in October, but they have come back with more requests for pictures of my depositing card. I have sent these again, and new pictures, but they have still not responded to my withdrawal request. Can I ask how can my verification documents be ok for one well known UK operator but not Leo Vegas, or is this just a stalling tactic as they don't want to pay? Ask Gamblers have helped me before I hope they can help me again.

Posted on December 26, 2014

This has now been resolved, the service I have received from Leo Vegas was good after the initial hiccup.

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