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Planet 7 Casino - Where's my $630 withdrawal?

RESOLVED
Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 630
Posted on April 2, 2018

I don't get my payment for over a month when I go back to the casino I see they're canceling my payment I wrote them on the mail wanted to know when I could get my payment but the answer I didn't get I used one of the fastest bitcoin payments, the casino accepts the money, but not paying me my $ 630 is very strange, I would like to know what the reason is, I hope you will help me

Posted on April 5, 2018

Hi Nicklas--

I'm very sorry for the difficulties you've been having with this--I should be able to have this resolved for you in very short order.

I've reviewed your account and I see the only thing holding up your withdrawal is that we do not have your documents on hand (I've just sent you an email regarding this). Once I receive your reply with all the necessary bits, I'll be able to sort out your payment, straight away.

All the best,

Tawni

AskGamblers
Posted on April 9, 2018

Dear @Hanssokak,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Posted on April 9, 2018

I sent all the documents but I was not paid $ 630

AskGamblers
Posted on April 13, 2018

AskGamblers Complaints Team have been informed that Planet 7 Casino representative will not be able to respond to ongoing complaints until Monday 16th of April, therefore the time frame is being extended with another 96 hours.

Posted on April 16, 2018

I was paid $ 630 thank you for your help

AskGamblers
Posted on April 16, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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